Business Development Representative (BDR)

Business Development Representative (BDR)

Upshop is the market leader in Total Store Operations solutions for the Grocery and C-Store markets. We offer an AI-powered, SaaS platform connecting Fresh, Center, eCommerce, and DSD department operations to deliver a simplified, smarter, more connected store experience. Customers running Upshop realize significant improvements in sales, shrink, food safety and sustainability across the entire store. 450+ retail chain accounts trust our software in over 55k+ stores, 35 countries, and 3 continents.

Overview of the role

At Upshop, the Business Development Representative (BDR) is a key member of the Demand Generation team. The BDR's mission is to identify, qualify, and develop new business opportunities through Sales Qualified Leads (SQLs) that expand our Upshop 360 platform across grocery, convenience retail (C-store), and other emerging verticals.

This role blends analytical skills with strategic outreach, including deep market and Ideal Customer Profile (ICP) research. You'll turn data into intent, intent into conversation, and conversation into qualified opportunities. Working alongside Product Marketing, Sales, and fellow Demand Gen peers specialists in ABM and inbound marketing you'll help connect campaign engagement to real pipeline.

The BDR plays a critical role in communicating Upshop's unique market advantages our unfair edge in AI-driven Total Store Operations. Success in this role requires a clear understanding of how Upshop differentiates itself through innovation, scalability, and measurable customer outcomes. BDRs must be able to confidently articulate these differentiators in every outreach and conversation.

This position fits a curious, detail-driven professional who thrives on data, precision, and measurable results. You'll analyze signals across digital channels, craft targeted outreach, and refine your approach based on performance insights.

This is a hybrid or in office role (depending on location) based in Miami, Austin, or Toronto, depending on the best fit, and reports to the Director of Demand Generation.

Responsibilities

Prospecting and Lead Development

• Identify and qualify new opportunities through data analysis, inbound engagement, and account-based insights.
• Conduct structured market and ICP research to identify high-potential accounts in targeting industries especially convenience (C-Store).
• Use intent data, engagement metrics, and CRM analytics to prioritize and target accounts most likely to convert.
• Execute personalized outreach through digital channels and LinkedIn to generate interest and convert leads.
• Demonstrate a strong grasp of Upshop's competitive differentiators ("unfair advantages") to effectively position the value proposition and overcome objections in early prospect conversations.
• Conduct outreach to invite and confirm attendance of qualified prospects for Upshop events, webinars, and field activations.
• Maintain a refined and active target list, updating based on performance and market feedback.

Qualification and Handoff

Collaboration and Alignment

Activity and Goal Management

Analytics and Reporting

Qualifications

Required skillsets

Preferred Qualifications

Benefits / Perks