Marketing Business Operations Coord III

Marketing Business Operations Coordinator III

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

As a Marketing Business Operations Coordinator III for Travel+ Leisure this person will be responsible for delivering quality support for our Marketing processes at multiple sites. This person will perform inbound and outbound calls to provide guests with confirming and customer service for their booked vacations. The coordinator will assist field marketing teams and vendors with the proper booking and scheduling of tours. Must be able to handle multiple projects, work with teams across the region, and ensuring that operational processes and procedures are met, protects data integrity throughout our systems, and partners with their team and leadership to implement changes or new initiatives. As part of the Business Operations team, this individual helps support the steps to put the world on vacation and make memories of a lifetime!

You will be responsible (but not limited to) :

• Provide exceptional customer service to our guests, business partners, and team
• Perform outbound and inbound calls and handle guest's inquiries.
• Oversee and process Vendor Payroll for various sites. Ensuring all payouts are accurately calculated.
• Serve as the go-to point of contact when Manager is out
• Help your team implement ways in which to improve our customer service or processes
• Protect data when interacting with our guests to ensure they receive the best experience with us
• Ensure company assets are always protected and supporting policies and procedures are executed
• Maintain understanding of operational procedures that govern our business
• Lead the training of new hires and new business initiatives
• Ensure the execution of daily, weekly, monthly, or quarterly reporting needs while identifying business trends.
• Consistently leverage your resources (your team, leadership, procedural guides, etc.) to provide quick support to questions as they arise and escalate appropriately to leadership
• Help guide your team members to build their personal brands and demonstrate how they can successfully leverage their resources

You will partner with :

Examples of projects you will work on :

Requirements :

In Summary :

You should be an individual that enjoys working in a fast-paced environment, interacting with guests and business partners, and being part of a highly engaged team. You should be a communicative, reliable, organized person who is not afraid of learning new processes and embraces change.

A Place for Everyone

Hospitality is at the heart of all we do at Travel+ Leisure, including how we treat each member of our growing community. Here, you'll find a team that's inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com including the title and location of the position for which you are applying.

How You'll Be Rewarded :

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include :

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying.