Sales Associate
Join the Pet Station Pack! We're not just a team, we're a pack dedicated to supporting each other, providing outstanding care to animals, and delivering an exceptional experience to every customer. As a Sales Associate at Pet Station, you'll be the friendly face and knowledgeable resource for our customers and their furry, scaled, or feathered friends. You'll guide customers to the perfect products, ensure their smooth checkout experience, and maintain a welcoming and organized store environment. You'll also play a vital role in caring for our in-store animals, ensuring their health and happiness. With a passion for pets and a commitment to exceptional service, you'll be a key member of our team! Pet Station is a community of pet lovers who are passionate about providing the best possible care for animals. Our team is a tight knit "pack" of dedicated individuals who share a common goal : to enhance the lives of pets and their owners. We offer a supportive and collaborative work environment where every employee's contribution is valued. At Pet Station, we believe in teamwork, professional growth, and a commitment to animal welfare. If you are a pet enthusiast who thrives in a team-oriented atmosphere and wants to make a difference in the lives of animals, we encourage you to join the Pet Station Pack!
Minimum / Preferred Requirements
- Customer Service and Communication Skills
- Cash Handling and Register Skills
- Attention to Detail
- Reliability and Punctuality
- Willingness to Learn
Job Responsibilities / Duties
Customer Service
Sales Floor Engagement : Proactively engage customers on the sales floor, helping, answering questions, and providing product recommendations tailored to their needs.Point of Sale (POS) Proficiency : Efficiently and accurately process customer transactions using the POS system, including handling returns, exchanges, and various payment methods.Customer Relationship Building : Cultivate positive customer experience by providing friendly, attentive service, resolving issues promptly and professionally, and building rapport to encourage repeat business.Order Fulfillment : Accurately and efficiently fulfill online and phone orders, including picking, packing, and preparing items for shipment or customer pickup.Inventory Control
Receiving and Processing Shipments : Verify incoming deliveries against packing slips, accurately scan and record inventory receipts, and promptly stock shelves.Inventory Management System : Utilize inventory management software to track stock levels, identify low-stock items, and generate reports.Physical Inventory Counts : Participate in regular physical inventory counts to ensure accurate record-keeping and identify potential discrepancies.Loss Prevention : Adhere to loss prevention procedures to minimize shrinkage, including monitoring inventory levels, securing high-value items, and reporting suspicious activity.Product Knowledge
Comprehensive Training : Successfully complete the 8-week training course, demonstrating proficiency in product features, benefits, and applications.Ongoing Education : Actively participate in brand ambassador training seminars and stay up to date on new products and industry trends.Independent Research : Conduct individual product research to deepen knowledge and expertise, utilize resources like product manuals, online databases, and industry publications.Effective Communication : Clearly and effectively communicate product knowledge to customers, addressing their questions and concerns in a confident and informative manner.