Application Analyst - Enterprise Archival (Franklin)

IT Application System Analyst

CHS seeks an IT System Analyst to assist with the Trinisys archival application pertaining to intake, usability, enhancements, vendor relations, and support to ensure business partner and stakeholder expectations are met.

Key responsibilities include :

• Serve as a point of contact for the Trinisys application
• Understand the current state and processes of the Trinisys application
• Update application playbook as processes are revised
• Understand application contract terms and hold vendor accountable
• Ensure application meets business partners and stakeholders expectations
• Support vendor governance and quarterly business partner meetings
• Define, develop, and submit enhancements
• Perform testing and validations
• Work with the vendor to ensure code defects are resolved
• Define and submit upgrade requirements along with hyper-care plans
• Adhere to change management governance policies
• Support and troubleshoot the application incidents
• Manage problem tickets and supply root cause analysis
• Engage in service restorations and downtime recovery
• Communicate timely and accurate status of application health and request pipeline
• Track application and vendor trends and maintain knowledge of new technologies to support the organization's current and future needs
• Maintain an awareness of industry standard best practices and apply relevant methodologies for process improvement
• Support review of applications' advantages, risks, costs, benefits and impact on the enterprise business process and goals
• Educate peers and business partners on department methodologies and drive adoption of standard process

Required :

Preferred :

Qualifications and Education Requirements :