Dermatology Clinical Practice Assistant - Chestnut Hill and Needham Locations

Clinical Practice Assistant (Cpa) Job At Bilh

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Clinical Practice Assistant (CPA) supports both the clinical and administrative functions of the dermatology clinic to ensure smooth daily operations and a positive patient experience. Responsibilities include preparing patients for visits, assisting with provider procedures, obtaining and documenting medical histories and vital signs, maintaining exam room readiness, and managing specimens. On the administrative side, the CPA assists with scheduling, patient check-in and check-out, MyChart messages, refill requests, and coordination of care to support efficient clinic flow.

Ideal Candidate The ideal candidate is organized, proactive, and compassionate, with strong communication skills and the ability to thrive in a fast-paced clinical environment. They demonstrate professionalism, teamwork, and a commitment to delivering exceptional patient care. Candidates should have flexible start and end times and be able to commute between both the Chestnut Hill and Needham locations.

Beth Israel Deaconess Medical Center's Dermatology practice at Chestnut Hill and Needham provides comprehensive medical, surgical, and cosmetic dermatologic care in a fast-paced, team-oriented environment. Our clinics are supported by a dedicated group of physicians, nurses, medical assistants, clinical practice assistants, scribes, and front desk staff who work collaboratively to ensure high-quality, patient-centered care and an exceptional experience for every patient.

Job Description :

Essential Responsibilities :

• Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person. Provides accurate information, directions and / or guidance and follows up promptly to ensure that needs have been met.
• Takes complete and accurate information from patients / callers, prioritizes information and facilitates communication of information to providers.
• Prepares schedules, patient charts and other documents as needed in accordance with quality standards. Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by e-mail, fax, etc.
• Performs check-in, registration, and verification of demographic and fiscal information utilizing a computer system.
• Enters data from visit tickets and ensures that information is complete, accurate and timely to facilitate the billing process.
• Collects copayments following standards for managing copayment processes. Directs patients at time of check in.
• Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs. Inputs patient insurance and managed care plans, including prior authorizations, referrals, and pre-certifications. Explains processes as needed to help patients meet their needs and insurance requirements.
• Verifies patient schedule to assure patient was seen and enters billing tickets into system.

Required Qualifications :

Preferred Qualifications :

Competencies :

Pay Range : $21.00 - $28.26

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer / Veterans / Disabled