Volunteer Services Coordinator- Volunteer Services

Job Requirements

POSITION SUMMARY :

To be fully engaged in providing Quality / No Harm, Customer Experience, and Stewardship by developing, implementing, and documenting a successful, comprehensive volunteer service program which both meets operational needs of the program and provides patient / family service in accordance with the interdisciplinary plan of care. To ensure safe patient care, trained volunteers will provide at least 5% volunteer time to paid staff time to remain in compliance with the Medicare Conditions of Participation.

PRIMARY ACCOUNTABILITIES :

Quality / No Harm :

• Fills volunteer requests for patient care services. Assesses, prioritizes, and initiates contact with family in order to meet service requests within a maximum of 3 days of receipt of request.
• Customer Experience :
• Offers assignments to newly trained volunteers within 90 days of post training interviews and offers assignments to 50% of the attending class.
• Directs the development of appropriate recognition and motivational programs for volunteers to include annual volunteer recognition event.
• Provides support and educational opportunities for volunteers to include annual mandatory requirements
• Stewardship :
• Fiscally responsible. Assists with program fund raising as needed. Manages and monitors expenditures of volunteer projects to remain within the approved budget and increase growth within the program
• Documents volunteer activity as assigned patient care teams accurately, as defined by Policy 93 and guidelines as well as appropriate use of company software.

Work Experience

QUALIFICATIONS REQUIRED :

Benefits

ABOUT HEALTH FIRST

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together,

we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our

associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.