Regional Director of Operations - MidAtlantic

Regional Director Of Operations

Department : Valet Parking Operations

Schedule : Full Time

Status : Exempt

Compensation : Salary plus bonus opportunities (Salary can vary depending on market and applicable experience)

Position Overview : The Regional Director of Operations play a pivotal role in overseeing business administration, strategy, and vision for market growth in your designated region. Leading and guiding guest service, account, city, and area managers, you will ensure that all operations meet contractual expectations. This role demands strong leadership, business acumen, and the ability to drive performance improvements.

Key Responsibilities :

• Operational Leadership : Oversee all locations and associates within the designated region, providing leadership and guidance for operational excellence.
• Define performance measurements and implement strategies to increase productivity.
• Guest and Employee Satisfaction : Develop and implement programs to improve guest and employee satisfaction.
• Management and Reporting : Interview and hire senior-level management positions. Manage operating, labor, and non-labor budgets, focusing on financial performance. Provide weekly summaries on the operation to the COO, analyzing revenue analyses, budgets, profit-and-loss (P&L), and other accounting reports.
• Collaboration and Partnerships : Collaborate with human resources and executive leadership to design market-competitive programs aligned with business and sales objectives. Work with outside vendors to increase business, develop partnerships, and market new services within the territory.
• Focus Areas : Focus on service standards, cost controls management, people development, revenue management control, and safety management.

Qualifications : 5+ years of multi-site operations management experience in the hospitality industry OR a bachelor's degree in business administration or a related discipline with 3+ years of experience in multi-site operations. Availability to travel up to 50% of the time. Proficiency with Microsoft Office. Valid in-state driver's license with a clean driving record. Ability to pass a background check and drug screening upon hire. Use of personal cell phones may be required for work purposes. Experience in the parking or hospitality industry, including guest and customer experience, is preferred. This list is not all inclusive.

Benefits : Competitive salary commensurate with experience. Comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a retirement savings plan. Opportunity to work in a fast-paced, dynamic environment and make a significant impact on the guest experience. Chance to lead and develop a team of talented valets and contribute to the overall success of our hospitality operations. Professional development opportunities, including training, conferences, and mentorship program.

About Parking Management Company (PMC) : Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter / bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experiencedelivering seamless, high-touch service to partners and guests alike.

Pay Transparency Statement : PMC is committed to pay transparency and equity across all roles. We support open communication about compensation and comply with all applicable federal, state, and local laws regarding pay equity and fair compensation.

Additional Compensation and Benefits : Health Benefits Medical, vision and dental insurance Upon eligibility. 401K Upon eligibility. Supplemental Insurance Life insurance and critical illness. Bonus opportunities. Internal leadership development program. Continuous nationwide growth opportunities. Paid time off. Paid training. Tuition assistance through Bellevue University - Up to $5,250 per year. Nationwide discounts through Perks at Work. Military friendly employer.

Employee at Will : Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.

Fair Labor Standards Act (FLSA) : This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.

PMC is compliant with all state workman's compensation laws.

Equal Employment Opportunity (EEO) Statement : Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance : Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.