Client Support Specialist (Account Manager)

Client Support Specialist (Account Manager)

Location : Louisville, Kentucky (KY)

Position Purpose :

As an Client Support Specialist (Account Manager), you will be the partner and day-to-day liaison for key customer accounts, driving growth through operational excellence, relationship management, and proactive problem-solving. This role blends customer engagement, data-driven account management, and cross-functional collaboration to ensure timely product delivery, flawless execution of programs, and a consistently exceptional client experience. You'll serve as the connective tissue between our customers, distribution centers, and internal teams by translating insights into action and opportunities into results.

Responsibilities :

Gathering new customer information, notifying Distribution Centers (OpCo), and creating opening order.

Verifying that all procedures, service changes, and system modifications have been successfully communicated and applied to customer accounts.

Monitoring aged inventory and developing strategies with customers and distribution centers.

Collecting information (from customers and / or vendors) to set up new items.

Managing customer accounts using Core-Mark proprietary systems.

Maintaining reoccurring reports for customers, directors, distribution centers, and VPs.

Collaborating with Account Director or Account Executive to regularly evaluate any changes in customers' needs.

Building rapport with all members of the assigned accounts team.

Managing all promotional activities and ensuring products are shipped in a timely manner to all stores.

Monitoring fill rates and ensuring best possible performance.

Communicate developments within assigned accounts across Core-Mark.

Performs other related duties as assigned.

The ideal candidate should possess the following :

The ability to interpret data and use Excel tools (e.g., formulas, pivot tables, charts) to draw insights and support decisions.

Strong analytical skills, ability to mine data and construct metrics.

Excellent written, verbal, organizational and interpersonal skills.

Ability to prioritize, multi-task, and perform effectively under pressure.

High level of initiative and work well in a team environment.

Ability to plan and perform responsibilities with minimal direction.

Experience coordinating and overseeing multiple projects concurrently.

Required Qualifications :

2-3 years of work experience involving direct interaction with customers, such as account management or support, with a focus on relationship building, issue resolution, and service delivery.

Preferred Qualifications :

4+ years of work experience involving direct interaction with customers, such as account management or support, with a focus on relationship building, issue resolution, and service delivery.

Relevant experience in c-store, distribution, or foodservice industry