Head of Software Engineering for Chicago based Startup

Ticket Attendant is a Chicago-based start-up operating in the live sports, theater, and concert markets. Headquartered in the heart of Wicker Park just steps away from the Damen Blue Line stop, our mission is to build automated solutions for our client base of secondary market ticket sellers.

Our marketplace is ever-changing and we embrace this complexity as an opportunity. Ticket Attendant facilitates approximately 3% of all secondary ticket sales in the US on any given day, and we’re looking for highly motivated individuals to help grow our market share.

We’re currently a team of 40 people and are on track to continue doubling our size every 2 years.

We are building tools for our operations and clients to help streamline the process of buying and selling event tickets.

From the initial purchase through a market like Ticketmaster to the delivery of the ticket to an end user who may have purchased the ticket on Stubhub.

Leveraging technology to make these processes simpler is part of our goals. Learning something new every day is something (we hope!) you will do as you build out our products and team.

Some of our applications are custom developed in-house, and others integrate with SaaS products and major business such as Ticketmaster, Stubhub, Seatgeek and more.

About the Head of Engineering role :

• We’re looking for a Head of Engineering who takes pride in their work and loves building things. The successful candidate will lead a 5-7 person development team composed of C# and .net developers.
• We’re looking for a Head of Engineering who is friendly and helpful; an individual who enjoys mentoring other developers and performing code and architectural reviews.
• We are looking for a mentor who enjoy taking on complex problems and solving them in a fast-paced startup environment.
• Creating and maintaining a collaborative culture built on helping other teammates while learning new technologies and skills is a critical aspect of this role.

We’re a relatively small team in a stable yet fast growing industry.

• We are in the process of modernizing our stack and just launched our most recent SaaS applications using microservices (RabbitMQ)
• We are a team of learners, who look for the best ideas from across anywhere. We also try new things, testing them with our teams, and looking at how to improve our software, process, and potential.
• This role is based in our Chicago office and does offer work WFH flexibility.

Requirements :

• Interact with project manager, C level positions and the engineering team itself
• Advanced skills in .Net / C# programming
• 3+ years' experience contributing to the architecture and design (design patterns, reliability, scaling) of new and existing software
• 3+ years' experience working with modern, distributed web applications (API design, microservices)
• MVC, Web API, Entity Framework, MSSQL
• Experience in project management
• Technical recruiting
• Experience architecting and designing successful applications
• Expertise writing to databases and handling concurrency, and scaling issues

Additional Information :

As a small startup, we have to wear many hats. This role will require some amount of development, database management, and architecting in the beginning until you are able to build out the team.

As such, this role may be particularly interesting to engineers who have experience leading but have limited or no experience with direct reports.

While we would prefer to have someone with experience managing direct reports, we will strongly consider experienced engineers who are interested in moving into a leadership role.

Local hires only . Our engineering team is utilizing a hybrid work model with two required in-office days per week. It is important to be comfortable commuting to our office in the Wicker Park neighborhood of Chicago.

We offer our employees 100% health insurance coverage, PTO, annual raises and other benefits.