Senior Bank Manager

Senior Bank Manager

The Senior Bank Manager is responsible for the overall leadership, management, and success of a Retail Banking Center(s). This is accomplished by ensuring banker readiness of all Relationship Bankers, conducting and leading growth, contributing to a successful customer centric experience, and proactively managing operational risk activities while striving for excellence in execution in each of the mentioned areas. The Bank Manager will also provide transformational leadership in all areas.

This position's work schedule involves occasional evenings / Saturdays and temporarily working at other assigned banking center locations based on staffing needs.

Position Responsibilities :

Leadership Activities :

• Lead, coach, evaluate, execute, and impact the proactive leadership activities for the attraction, expansion, and retention of customers.
• Develop banking center plans to determine, coordinate and execute growth activities by aligning weekly goals with sales and operations activities.
• Deliver daily coaching and evaluations for effective execution.
• Provide effective new consumer onboarding and engagement by routinely strengthening new and current customer relationships, introducing new and existing customers to Comerica's products and services, and addressing customer questions.
• Responsible for the acquisition of consumer business through the effective use of leadership activities.
• Participate in community involvement activities to increase bank outreach and foster new business client relationships at the banking center.
• Identify opportunities to introduce customers to partners at appropriate moments.
• Encourage referrals from client relationships and COI's.

Talent Leadership :

Operational Risk :

Customer Experience :

Partnership Activities :