Product Support Specialist

ROLE EXPECTATIONS

Responsibilities include, but are not limited to, the following :

• Manage maintenance and repair for application escalations from Tier 1 third party vendors personnel
• Provide Subject Matter Expertise (SME) level of application level issues
• Responsible for understanding system / application topology to include interfacing systems
• Responsible to attend strike teams as an escalation point
• Responsible for providing KBA's
• Champion collaboration across IT and business functions
• Independently contribute to team objectives
• Responsible for creating and maintaining documentation related to applications and application issues
• Responsible for documenting issues that are awaiting code releases to resolve
• Responsible for attending training on applications and technical skills
• Works with IT groups, Vendors and Business users
• Provide high level knowledge and mentoring in version control systems
• Provide high level knowledge on the following platforms : AS400, Dell, HP, and / or Tandem / Stratus
• Provide high level knowledge on the following operating systems / technologies : OS400; Windows 2003, 2008 Windows Terminal Services; XenApp; Windows Active Directory; Guardian; Unix / Aix / Linux; and / or Application Installation
• Provide high level knowledge of core Java principles and possess Java diagnostic expertise
• Knowledge of systems such as : Opera, Windsurfer, Hotsos, Keywatcher, Sonify, Assa Abloy Door Locks, Genesis Call Accounting
• Knowledge of Hyatt System Integrations
• System maintenance and operation of assigned programs
• Technical support in programming assistance
• Programing assistance for process optimization
• Troubleshoot systems and equipment with minimal supervision
• Ongoing review of systems and integrations to insure effectiveness in operations

SUPERVISORY RESPONSIBILITIES

REQUIREMENTS

PREFERRED

CERTIFICATIONS, LICENSES, REGISTRATIONS

PHYSICAL REQUIREMENTS

WORKING CONDITIONS