Technical Support Engineer, Level 2

Overview

Tintri is a wholly owned subsidiary of DDN, the data-at-scale powerhouse and world’s largest privately held storage company. Tintri is fundamentally changing the way Enterprise data is stored and managed. Simplicity is the name of the game. We have created solutions that combine autonomous operations with real-time insight and AI-driven analytics, enabling IT organizations to reduce storage management overhead by 95%. This fresh approach allows companies to maximize their virtual and containerized applications without spending time and resources on backend storage process. If looking to be a catalyst for change in an environment that’s highly energized, collaborative, and rewarding, we’d like to hear from you.

Job Description

In this position the engineer will apply advanced systems level technical expertise to resolve highly complex systems level customer issues. The customer issues which may be received by Support Centers through automated dial-homes, voice initiated technical calls from Tintri Customers, Customer Engineers, or remote maintenance calls and Web Support Calls. In this position the engineer will be required to use independent judgment to accomplish objectives and work closely with engineering and other technical business units to increase knowledge and resolve customer issues. As part of a 24

• 365 organization shift work, holidays and on-call responsibilities may be required.

Responsibilities :

Responsibilities for this role include but are not limited to :

Skills and Qualifications required for this role include :

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