Customer Service Representative / Inside Sales

Description :

We are seeking a detail-oriented and customer-focused Customer Service / Inside Sales Representative to join our team. This role is responsible for processing and managing customer orders, providing exceptional service, and supporting sales efforts through accurate and timely communication with customers and internal teams. The ideal candidate will have strong organizational and communication skills, excellent attention to detail, proficiency in computer systems, and the ability to thrive in a fast-paced environment. Some travel may be required.

Essential Duties & Responsibilities Customer Service

• Process customer orders received via phone, email, or online platforms, ensuring accuracy and efficiency.
• Provide timely and professional responses to customer inquiries regarding pricing, product availability, order status, and shipping timelines.
• Prepare and edit customer quotes, ensuring accurate pricing and adherence to company guidelines.
• Maintain and update customer information in the ERP and CRM databases.
• Monitor and track orders to ensure on-time delivery, working closely with production control.
• Review shipping documents for accuracy and resolve discrepancies.
• Maintain customer records and ensure data accuracy in the CRM system.
• Collaborate with internal teams, including production and shipping, to ensure timely order fulfillment.
• Address and resolve customer complaints or concerns, escalating as necessary.
• Generate and compile reports for management, including order tracking, inventory updates, and sales estimates.
• Maintain organized records of quotes, orders, and customer communications.

Requirements :

Qualifications & Skills

Benefits

Compensation details : 50000-70000 Yearly Salary

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