Resident Maintenance Specialist (Hybrid)

The Resident Maintenance Specialist assumes responsibility for receiving, diagnosing, dispatching, and monitoring maintenance requests from tenants.

They own work order outcomes and prioritize the most urgent and critical requests to ensure a balance of cost control, customer service and asset preservation.

Responsibilities :

Actively monitor a case load of maintenance work to ensure timely progress from start to finish. Work orders may be more complex in nature.

May assist in vendor management of Capital Improvement Projects. Collaborates with District Maintenance Manager, Maintenance Schedulers and Vendor Performance Specialist to ensure time, cost and quality metrics of service orders are met.

• Receive, review and document maintenance requests in company systems. Creates work orders for maintenance requests and has primary decision-making authority to assign work orders to internal or external resource, based on company guidelines.
• Approve vendor bids and manage change orders when necessary. Makes recommendations to leadership regarding vendor utilization and pricing.
• Accurately diagnose maintenance problems and determine appropriate solutions.
• Determine cost of proposed solution using company guidelines.
• Dispatch clear and timely instructions to vendors for resolution of maintenance problems.

Requirements :

• High School Diploma / GED required.
• Microsoft Office PC skills required. Additional software experience a plus.
• Minimum of three (1) year of experience working in construction / maintenance, property management, logistics scheduling / dispatching preferred.
• Basic understanding of single-family home systems and components (appliances, HVAC, etc.).
• Bilingual (English / Spanish) verbal and written preferred.
• Intermediate knowledge and experience in Microsoft Office and PC skills.
• Intermediate knowledge and experience of Customer Service Software Applications, VOIP phone systems, CRM, InContact, and Balto.
10 days ago