Customer Support Representative

Job Description Working at EnSoftek office in Beaverton, EHR Technical Support Representative will be responsible for front line interaction with our customers, satisfactorily troubleshooting and resolving incoming HER-related support issues. As a member of the Customer Support team, this representative works in conjunction with the team to provide its customers with technical support over the phone, e-Mail and in person. Responsibilities : Investigating, documenting and resolving customer reported issues effectively and efficiently Understanding and articulating the impact of various DrCloudEHR functionality options Providing accurate and timely logging of problems and resolutions in the ticketing system. Escalating issues as appropriate following company procedures Acting as a liaison between customers and internal staff to assure accurate problem interpretation; maintain communications with customers during the resolution process. Facilitating User Group / Community Meetings Other duties as assigned by your manager. Skills and Qualifications We are looking for a driven, positive outcome-based candidate willing to learn and excel at technical support, is data driven and enjoys building relationships with customers. Customer-centric focus and support skills Detail oriented and have problem solving and technical troubleshooting skills Ability to absorb and learn new information in a fast-paced environment Excellent written and oral communication skills Proficiency in Microsoft Office products such as Word, Excel, Outlook Ability to work well with cross-functional teams. Please send me resume to gupta@ensoftek.com and reach me on 503.643.1226 X 210