Customer Support Specialist

A company is looking for a Customer Support Specialist to manage user interactions and enhance user experiences.

Key Responsibilities :

Manage day-to-day user interactions across multiple communication channels

Support patients and healthcare providers by addressing inquiries and ensuring positive experiences

Collect user feedback and drive improvements in services and products

Required Qualifications :

Experience in customer-facing roles in healthcare handling PHI

Familiarity with CRM systems and ability to learn new software quickly

Comfortable using spreadsheets and databases

Experience interpreting and summarizing feedback and data for improvements

Ability to speak a second language is a plus