Payment Collector

Position : Payment Collector

Working Hours : M-F, 9 : 00 AM - 5 : 00 PM PST

Holidays : : US Holidays

Salary Range : : USD 800-1500 / month

The company has an exciting opportunity for a collections professional to further develop their career. You will earn significant autonomy as you use your experience and knowledge to tune and develop this role and deliver outstanding results.

Our Firm

The company is a leading mid-sized accounting firm. We provide a diverse client base with first-class service delivered by exceptional professionals.

Main Responsibilities

Follow-up with payments

Outbound calls

Collections module

• Proactively contact clients regarding overdue accounts, determine the reasons for non-payment, and negotiate timely payment;
• Respond to enquiries from clients with regards to their delinquent accounts;
• Manage delinquent accounts and execute appropriate collections strategies to improve collection targets and other receivable KPIs;
• Responsible for continuous improvement activities by developing and implementing efficiencies that will add value to the collection process;

Escalate collections proceedings when necessary.

Qualifications

2-3 years experience in a business-to-business collections role;

Excellent communication and people skills

• Accounts Receivable knowledge / experience;
• Ability to be assertive and tactful, with strong negotiation skills;

Commitment to excellent customer service

Strong interpersonal & analytical skills;

Intermediate computer software skills.

Tools to use

Office 365

Google Workspace

Internal Time and Billing System