Patient Care Advocate

A company is looking for a Patient Care Advocate to provide comprehensive support to members in a remote setting.

Key Responsibilities

Provide timely technical and product support via messaging and phone calls to members

Collaborate with clinical team members to ensure accurate and timely information is conveyed to members

Document all member interactions and manage up-to-date member information while respecting confidentiality

Required Qualifications

2+ years of experience in customer service in a healthcare setting

Proficiency in using customer service platforms and healthcare platforms for patient communication

Ability to multitask and manage priorities in a fast-paced environment

Familiarity with insurance processes and managing confidential patient data in compliance with HIPAA

Willingness to work flexible hours based on business needs