Senior Manager - Digital Product Operations

Senior Manager, Digital Product Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express Global Commercial Services (GCS) enables businesses globally to pay for and finance what they need to grow their businesses. GCS provides a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing. GCS is dedicated to the success of businesses big and small with the vision to be essential to our customers' businesses every day. As part of GCS Product, the Business Operations team supports product operations, customer experience, controls, and risk governance. We are focused on delivering great product experiences in the right way with the appropriate level of risk and oversight. We partner closely with Control Management in the First Line of Defense.

About the Role

The Senior Manager, Digital Product Operations will collaborate with the B2B Product teams and Control Management teams to support key governance activities. The Senior Manager will drive risk management and manage the operational control framework across the B2B products. A successful candidate will develop a deep knowledge of the B2B Solutions product suite, establish strong relationships with First Line of Defense, and understanding of Second Line of Defense (Global Risk & Compliance), and drive progress within critical governance workstreams.

Responsibilities

The Senior Manager, Digital Product Operations will :

• Own and enhance the governance and operational frameworks for B2B digital products, ensuring alignment with American Express standards and regulatory expectations.
• Serve as a subject matter expert and thought partner to product partners on operational governance and risk practices.
• Develop strong working relationship with B2B Product partners.
• Support risk assessment across the product lifecycle, identifying opportunities for the creation and documentation of manual controls and automated monitoring.
• Ensure process documentation is maintained and updated.
• Provide expertise and insights within enterprise processes such as New Product Governance, Issue Management, audit preparation / fieldwork and operational reviews.
• Partner with cross-functional partners to ensure risks, issues, and remediations are tracked, escalated, and resolved in a timely manner.
• Support Project Guardian workstreams and RCSA transition for processes impacting B2B Products.
• Prepare and deliver reporting that highlights product performance, risks, and key control / governance activities.

Minimum Qualifications

Experience working in either an operational excellence, control, operations, audit, banking or risk role or other relevant experience, preferably with a deep understanding of critical operational risk management lifecycle activities. Must be highly organized and structured individual with an ability to handle several workstreams and to demonstrate attention to detail, adaptability, flexibility, resourcefulness, and efficiency. Experience working in a highly collaborative, matrixed environment, developing relationships and influencing without direct authority. Ability to effectively prioritize and drive strong results with limited resources. Proficient in problem-solving with a proven track record to navigate timelines while consistently delivering quality results that meet or exceed requirements. Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and / or operational standards. Strong presentation and communication skills, with the ability to craft compelling narratives for senior leaders.

Preferred Qualifications

Experience and demonstrated track record in B2B product development. Experience working with product, risk, and compliance functions and have a knowledgeable understanding of the various risks and regulatory obligations of American Express. Bachelor's degree in Finance, Business, Risk Management, or related field or equivalent experience.

Qualifications

Salary Range : $123,000.00 to $164,100.00 annually bonus benefits. The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally : Competitive base salaries, Bonus incentives, 6% Company Match on retirement savings plan, Free financial coaching and financial well-being support, Comprehensive medical, dental, vision, life insurance, and disability benefits, Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need, 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy, Free access to global on-site wellness centers staffed with nurses and doctors (depending on location), Free and confidential counseling support through our Healthy Minds program, Career development and training opportunities.

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and / or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

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