Service Administrator

If you're a self-starter ready to find and seize opportunity, you'll find the support and resources here to truly thrive. TG Gallagher is the leading provider of mechanical construction and maintenance services throughout New England.

This role requires motivation paired with curiosity for mechanical, plumbing, and fire protection systems, bold innovation, and a passion for people. As a Service Administrator, you will provide tactical support to the entire Service Team. This is a great opportunity to join an amazing organization!

PRIMARY RESPONSIBILITIES :

Serve as the main point of contact for supporting field and office on new service management software

Maintain the service contract renewals process and preventive maintenance scheduling

Performing new customer setup, identifying outstanding issues, and assisting with deficiency reporting

Assisting the service manager with fleet management

Assisting with Project Management, and outside superintendent scheduling as well as the look ahead reports

Soliciting vendor and subcontractor proposals, as needed, and assisting with proposals for preventive and corrective maintenance work

Attending weekly Service Team meetings; providing updates on status and upcoming client needs

Assisting with work orders, purchase orders, submittals and RFI management

Establishing and maintaining open, positive relationships with the team, clients, vendors, and suppliers

DO YOU HAVE THE RIGHT SPECS?

Totally devoted to clients

A self-starter with a deep desire to grow and continuously learn; easily adapts to new processes and technologies

Unquestionable character with high level of integrity

Possess solid communication skills, both written and verbal

Possess high-standards across the board- from your own contributions to the people you work with to the projects you work on

Works well under pressure in a rapidly changing environment

Fantastic organizational skills and great follow through on tasks

WHY WORK FOR TGG?

A dynamic work environment with engaging and state of the art projects in life science, healthcare, and higher education

Robust Medical and Dental plans with low-cost deductibles and premiums

Flexible Spending Accounts

Disability and Life insurance at no expense to you

401(k) plan to help you save for retirement, PLUS a company contribution and profit sharing

Quarterly bonuses

Annual tuition reimbursement allowance

Generous PTO and 11 paid holidays

Opportunities for growth and development at all stages of your career

Quarterly company Town Halls and employee get-together

QUALIFICATIONS

2-3 years' experience in a support role; minor understanding of construction preferred

Strong communication skills and ability to interact with internal and external partners

Problem solver with a genuine interest in learning and developing

Fantastic organizational skills and great follow through on tasks

Pay Range : $28.85 / hr - $31.25 / hr

TG Gallagher provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.