Manager, Candidate Experience & Interview Operations

Candidate Experience Manager

The Candidate Experience Manager is responsible for leading the interview coordination team and driving an exceptional experience for all candidates and hiring stakeholders throughout the recruitment journey. This role manages a team of approximately 20 direct reports, oversees all candidate and hiring manager surveys, and leads the change management initiatives that stem from survey insights to continuously improve talent acquisition processes, tools, and touchpoints.

The ideal candidate has a strong background in recruiting operations, people management, stakeholder engagement, and interview coordination, with a passion for creating high-quality, human-centered candidate experiences at scale.

Key Responsibilities :

• Leadership & Team Management
• Lead, coach, and develop a high-performing team of 20 interview coordinators.
• Foster a culture of operational excellence, inclusion, accountability, and continuous improvement.
• Ensure consistent delivery of interview coordination services aligned to SLAs, TA policies, and compliance requirements.
• Interview Coordination Operations
• Own the full lifecycle of interview coordination for all business units, from scheduling and logistics to candidate communications and day of interview support.
• Partner with recruiting, HR, and business leadership to optimize scheduling workflows, panel management, and system efficiencies.
• Establish, track, and report operational metrics (volume, SLA adherence, candidate NPS, etc.) to drive performance and service quality.
• Candidate & Hiring Manager Experience
• Own all candidate and hiring manager experience surveys.
• Identify trends, pain points, and opportunities from survey data to improve the end-to-end hiring journey.
• Partner with TA leadership and cross-functional teams (HR Ops, Branding, DEI, etc.) to prioritize and drive & implement experience improvements.
• Change Management & Continuous Improvement
• Lead the change management process tied to survey insights, ensuring alignment with business goals and stakeholder buy-in.
• Develop communication plans, training, and feedback loops to ensure adoption of new practices and tools.
• Implement scalable, candidate-centric solutions and ensure consistency across global regions.
• Strategic Vision & Analytics
• Develop vision for recruiting coordination in partnership with recruiting leadership and plan on quarterly timescales.
• Deliver regular reporting and insights on candidate experience metrics, survey outcomes, and operational KPIs.
• Translate data into actionable recommendations that enhance satisfaction, efficiency, and brand perception.

Qualifications

Required :

Preferred :

Compensation :

The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company.

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. The selected candidate will be required to travel

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.