Patient Access Ambassador - Baylor Medical Grapevine

At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve.

Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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SUMMARY

The Patient Access Ambassador is responsible for welcoming and greeting patients to the facility in a friendly, efficient and courteous manner.

The Patient Access Ambassador is also responsible for assisting with patient and guest inquiries, directions, and initial questions regarding the facility or services.

The Patient Access Ambassador is also responsible for entering patient information into the hospital database accurately and protects patient privacy through following HIPAA standards.

Computer skills and data entry are critical skills for this role.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

Maintains pleasant, friendly and professional demeanor with all Guest / Patients, co-workers, and clients. Acknowledges and greets Guest / Patients with a professional and friendly demeanor. - 25%

Demonstrates a willingness and ability to assist others. Monitors and responds to emergencies on a priority basis. Assists visitors with directions, information and other inquiries. - 25%

Enters confidential personal patient information into hospital database in order to register them for their service. Delivers messages, items and / or amenities as requested.

Ensures that patient and business confidentiality is maintained at all times. Regulates patient and visitor access control in accordance with Towne Health and Hospital policies. - 25%

Helps to ensure a healthy and safe environment through the sanitization and light cleaning of personal work area using materials provided as needed. - 10%

Reports all accidents and incidents observed on shift to Manager immediately. Uses only equipment trained to use and operates all equipment in a safe manner.

Is knowledgeable of hospital disaster codes and response plans. Follows client standard operating procedures for disaster codes and response plans. - 10%

Transports patients via wheelchair within the facility. - 5%

The total amount of time for all functions of the job - 100%

QUALIFICATIONS

Education :

High school diploma or general education degree (GED).

Required Licensure, Certification, etc. :

Must be at least 18 years of age and be able to pass a criminal background and drug screen.

Work Experience :

One to three month(s) related experience and / or training; OR equivalent combination of education and experience.

Knowledge & Skills : Knowledge :

Knowledge :

Knowledge of equipment including telephones, codes and alarms, two-way radios, disaster phone, fire panel and surveillance system

Skills :

• Ability to read, speak and write standard English language.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to understand 24 hour and military time systems.
• Ability to perform general typing and / or basic computer skills.
• Ability to prioritize tasks.
• Ability to deescalate and remain calm in stressful situations.
• Must have strong communication skills.
• Must have familiarity with data entry.
• Must understand phone etiquette.
• Must understand HIPPA requirements as they pertain to handling sensitive patient information.
• Customer service experience preferred.

SCOPE

Authority to Act :

Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis.

Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Performs duties independently with minimal supervision, operating from specific and definite directions and instructions.

Decisions are of a routine nature made within prescribed operating guidelines, policies and procedures. Mistakes / errors may result in work stoppage, loss of business, poor customer relations and / or damage to product, all of which can have negative financial implications for the organization.

Performs duties with little direction given, operating from established directions and instructions. Decisions are made within general Town Parke policy constraints but occasionally require independent decision making.

Budget Responsibility :

The employee has control over resources available only.

The employee has control over a department(s) budget.

The employee has authority to develop. Manage and control a department(s) budget.

The employee has authority to make financial decisions on behalf of TP.

WORKING CONDITIONS & PHYSICAL DEMANDS

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job .

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run;

walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 50 pounds of force occasionally, and / or up to 25 pounds of force frequently, and / or greater than 10 pounds of force constantly to move objects.

Exerting up to 100 pounds of force occasionally, and / or up to 50 pounds of force frequently, and / or up to 20 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift.

Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.

The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.

Travel

Travel of up to 5% may be required.