Job Senior Pledge Drive Specialist

Senior Pledge Drive Specialist

The Senior Pledge Drive Specialist is responsible for planning, coordinating, and operationally supporting all Ministry fundraising campaigns across multiple radio networks. This role ensures readiness, quality, and continuity by serving as the liaison between internal departments and external contact centers, overseeing platform testing and updates, managing campaign logistics, and ensuring donor experience excellence.

VALUES FIT is top priority. Do our values align with yours? Mission, Beliefs & Values. If so, please read on.

Here's just some of what you will be doing daily

• Serve as the internal liaison to all external contact centers for pledge drives; invoice alignment, PCI audit documentation, and staffing forecasts.
• Create and maintain the annual pledge drive calendar; communicate updates and escalation protocols to all internal partners.
• Coordinate all pre-drive planning and post-drive debrief sessions, including updates during rallies and cross-department meetings.
• Facilitate technology readiness for campaign platforms (e.g., donor CRM, fulfillment tools, IVR systems); collaborate on releases and UAT testing for PledgeCloud, GiftCloud, and PCI Pal.
• Manage Interactive Voice Response (IVR) logistics, including script updates, testing, routing, and network-specific recordings in collaboration with Donor Services and VOIP teams.
• Execute live call testing during IVR transitions; verify routing, giving experiences, and representative readiness.
• Provide written documentation for campaign escalation plans, FAQs, contact protocols, and special initiatives (e.g., gift incentives, success fund promotions).
• Lead internal call center setup for campaigns as needed, including shift scheduling, training, recognition programs, and on-site or remote support coordination.
• Review contact center performance through QA sampling, transactional survey feedback, and frequent caller patterns; identify trends and areas for improvement.
• Monitor campaign support chat and Snapshot during active drives; respond to issues, escalate concerns, and test as needed.
• Produce and distribute daily reporting including call volume metrics, staffing logs, and donor engagement summaries; communicate findings to senior leadership.
• Represent contact center operations in all campaign technology projects; contribute to platform documentation, testing, and rollout improvements.
• Support partner-driven fundraising events by attending meetings, preparing FAQs, coordinating live operations, and maintaining designated fundraising line availability.
• Conduct semi-annual review of public and internal-facing knowledge materials (e.g., network FAQs, Knowledge Articles) and recommend updates.
• Evaluate and recommend updates to GiftCloud content and structure based on agent feedback, call trends, and campaign experience analysis.
• Perform other duties as assigned.

We are looking for a very specific skill set and business acumen. If you can say yes to each of these requirements, then we want to meet you!

Why work for Educational Media Foundation, K-LOVE / Air1?

Educational Media Foundation (EMF) is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a singular radio station, EMF today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. EMF employs nearly 500 team members between its office in Franklin, TN.

What can we offer you?

We provide a competitive salary range and that's not all!

As an Equal Opportunity Employer, EMF makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class, characteristic or status. However, EMF is also a religious non-profit organization where all team members contribute to the Company's mission of encouraging our audiences "to have a meaningful relationship with Christ." Therefore, pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), EMF has the right to hire only candidates who agree with the Company's Statement of Faith. Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act.