Talent.com
Parts and Service Technical Advisor- Washington DC W / S, VA

Parts and Service Technical Advisor- Washington DC W / S, VA

StellantisWashington, DC, United States
6 days ago
Job type
  • Full-time
Job description

Mopar Parts and Service Technical Advisor

The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service Personnel, Fleet and Commercial Customers. The Technical Advisor will motivate and lead Dealer Service personnel to a higher level of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty.

Key Responsibilities

  • Provide phone and in‑dealership technical assistance
  • Troubleshoot and solve final repair attempt situations
  • Represent Stellantis as subject matter expert (litigation / buybacks) CAIR updates needed for each involvement
  • Manage dealership technical training requirements
  • Provide support for C.A.G. / Engineering / proving grounds requests
  • Recall and Rapid Response (RRT) follow up and reduction
  • Act as quality feedback liaison

Dealership Consultation

  • Repair Service Agreements and facilities inspections
  • Tools / equipment / facility
  • Customer experience and improved Fixed First Visit
  • Repair shop process improvements and proactive business planning with a focus on the customer

    • Basic Qualifications

  • Associates Degree in Automotive Technology OR a high school diploma / GED AND automotive trade school certification
  • Excellent verbal communication skills
  • 3 + years of experience advising dealerships or in automotive technical service (automotive car repair, certified automotive technician)
  • Excel in building positive working relationships, customer satisfaction and issue resolution
  • Self‑motivated with demonstrated ability to achieve goals under minimal supervision
  • Willing to relocate
  • Required to travel domestically (61‑80%), 50% overnight travel

    • Preferred Qualifications

  • Bachelor's degree in Business, Automotive Technology, or related field
  • Dealership experience
  • ASE certification
  • Body shop experience

    • Benefits

  • Health & Wellbeing : Comprehensive coverage encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short‑term and long‑term disability.
  • Compensation, Savings, and Retirement : Annual incentives, 401(k) with match, and student loan refinancing.
  • Time Away from Work : Paid time includes company holidays, vacation, and Float / Wellbeing Days.
  • Family Benefits : 12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life / Disability and other Insurances.
  • Professional Growth : Annual training, tuition reimbursement and discounts, Business Resource & Intra‑professional Groups.
  • Company Car & More : Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends.

    • Salary

    $80,000 to $122,800, pay will depend on several factors including experience and location of position.

    #J-18808-Ljbffr

    Create a job alert for this search

    Parts Advisor • Washington, DC, United States

    Related jobs
    • Promoted
    Customer Service Advisor - Float - Bowie - Bowie, MD

    Customer Service Advisor - Float - Bowie - Bowie, MD

    WesBanco Bank Inc.Bowie, MD, United States
    Full-time +1
    Customer Service Advisor - Float - Bowie.This position is 100% in office.The employee will work full time in an office in a designated WesBanco location. Annapolis, Fairwood, Millersville.High schoo...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Advisor Float- Clarksburg - Clarksburg, MD

    Customer Service Advisor Float- Clarksburg - Clarksburg, MD

    WesBanco Bank Inc.Damascus, MD, United States
    Full-time +1
    Customer Service Advisor Float- Clarksburg.This position is 100% in office.The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be.Hig...Show moreLast updated: 5 days ago
    • Promoted
    Benefits Customer Service Advisor - Work from home (50k-90k per year)

    Benefits Customer Service Advisor - Work from home (50k-90k per year)

    Professional CareersAlexandria, Virginia
    Remote
    Full-time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Show moreLast updated: 17 days ago
    • Promoted
    Automotive Service Advisor

    Automotive Service Advisor

    Beyer Kia of Falls ChurchFalls Church, Virginia, USA
    Full-time
    Beyer Volvo is experiencing tremendous growth and in need of an professional Service Advisor.We offer 100k income potential and a staggered work schedule designed to give you time off with your fa...Show moreLast updated: 1 day ago
    • Promoted
    Manager, Sales and Customer Service

    Manager, Sales and Customer Service

    Macy'sWashington, DC, US
    Full-time
    Manager, Sales & Customer Service.Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspirin...Show moreLast updated: 30+ days ago
    • Promoted
    Parts Counter Associate

    Parts Counter Associate

    Antwerpen AutomotiveCatonsville, Maryland, USA
    Full-time
    ANTWERPEN HYUNDAI OF CATONSVILLE - is looking to add a Parts Advisor to our team! We offer our associates great benefits and ongoing training and support. Experience is preferred; however we will tr...Show moreLast updated: 17 days ago
    • Promoted
    Key Account Lead MS Service Specialist

    Key Account Lead MS Service Specialist

    Shimadzu Scientific InstrumentsColumbia, MD, United States
    Full-time
    Key Account Lead MS Service Specialist.Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monito...Show moreLast updated: 2 days ago
    • Promoted
    Customer Service Advisor Bowie - Bowie, MD

    Customer Service Advisor Bowie - Bowie, MD

    WesBanco Bank Inc.Bowie, MD, United States
    Full-time +1
    Customer Service Advisor Bowie.Bowie, Maryland, United States.This position is 100% in office.The employee will work their scheduled work hours in a designated WesBanco location.Consideration for l...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Service & Engagement Team Leader

    Service & Engagement Team Leader

    TargetFalls Church, VA, US
    Full-time
    Service And Engagement Team Leader.Pay is based on several factors which vary based on position.These include labor markets and in some instances may include education, work experience and certific...Show moreLast updated: 13 hours ago
    • Promoted
    Parts Coordinator

    Parts Coordinator

    WhipRockville, Maryland, USA
    Full-time
    DriveWhip is a mobility provider in the Washington DC area with offices in multiple cities that Leases / Rents vehicles to Uber Lyft and other On-Demand or Rideshare drivers.As a ground floor member ...Show moreLast updated: 2 days ago
    • Promoted
    Automotive Customer Service Advisor

    Automotive Customer Service Advisor

    Pep BoysGermantown, MD, US
    Part-time
    Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on th...Show moreLast updated: 2 days ago
    • Promoted
    Tires Sales Specialist (Suitland, MD)

    Tires Sales Specialist (Suitland, MD)

    Dealer TireSuitland, Maryland, USA
    Full-time
    Were Dealer Tire a family-owned international distributor of tires and parts established in 1918 in Cleveland OH.Were laser focused on helping the worlds largest and most trusted auto manufacturers...Show moreLast updated: 3 days ago
    • Promoted
    Customer Service Advisor Float- Pikesville - Baltimore, MD

    Customer Service Advisor Float- Pikesville - Baltimore, MD

    WesBanco Bank Inc.Baltimore, MD, United States
    Full-time +1
    Customer Service Advisor Float- Pikesville.This position is 100% in office.The employee will work full time in an office in a designated WesBanco location. Consideration for location will be.High sc...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Advisor Float- Arbutus - Catonsville, MD

    Customer Service Advisor Float- Arbutus - Catonsville, MD

    WesBanco Bank Inc.Bowie, MD, United States
    Full-time +1
    Customer Service Advisor Float- Arbutus.This position is 100% in office.The employee will work full time in an office in a designated WesBanco location. Consideration for location will be.Arbutus ...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Manager

    Customer Service Manager

    Goodwill of Central & Northern ArizonaFrederick, MD, US
    Full-time
    Patrick Street Frederick Maryland, 21703, +1 (240) 6518991.Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and No...Show moreLast updated: 2 days ago
    • Promoted
    Customer Service Advisor - Arbutus - Catonsville, MD

    Customer Service Advisor - Arbutus - Catonsville, MD

    WesBanco Bank Inc.Catonsville, MD, United States
    Full-time +1
    Customer Service Advisor - Arbutus.Catonsville, Maryland, United States.This position is 100% in office.The employee will work their scheduled work hours in a designated WesBanco location.Considera...Show moreLast updated: 30+ days ago
    • Promoted
    Service Advisor - Spanish Speaking Preferred

    Service Advisor - Spanish Speaking Preferred

    Auto Obsessions LLCColumbia, MD, US
    Full-time
    Our shop is growing, and we are looking to hire a service writer with excellent sales and customer service skills to join our team! We offer competitive pay, training and growth opportunities and a...Show moreLast updated: 2 days ago
    • Promoted
    Parts Specialist

    Parts Specialist

    O'Reilly AutomotiveArlington, VA, US
    Full-time
    The Parts Specialist will provide all retail and installer customers with a high level of service.This position will also support store management in the accomplishment of assigned tasks.Bilingual ...Show moreLast updated: 30+ days ago