Customer Experience Supervisor

A company is looking for a Supervisor, Customer Experience.

Key Responsibilities

Supervise, coach, and mentor a team of CX Representatives, conducting performance evaluations and monitoring adherence to policies and KPIs

Oversee daily Customer Experience operations, handle escalated customer issues, and analyze metrics for improvement

Ensure quality assurance of customer interactions and assist in developing training programs and guidelines

Required Qualifications

Must reside in Florida or Texas

High school diploma or equivalent; associate or bachelor's degree preferred

Minimum of 5 years in a Customer Experience environment, with at least 3 years in a leadership role

Proven track record in resolving complex customer issues and strong technical aptitude

Proficiency with CRM systems and Microsoft Office