Team Lead - Advisory, Value Services

Impact you will make

The FinThrive Value Services group is responsible for delivering exceptional customer onboarding outcomes and supports optimized adoption of our solutions. They advise and guide customers, ensuring each customer launches our products successfully, adopts it widely, and optimizes the value through the customer onboarding journey. The Team Lead, Advisory Services will guide a team of advisors focused on helping customers optimize their use of our solutions and achieve measurable outcomes. This role will support the development and execution of advisory engagement models and ensure the team delivers high-impact, value-driven services. The ideal candidate brings a consultative mindset, strong leadership skills, and a passion for customer success.

What you will do

• Support team of advisors focused on helping customers optimize utilization and achieve measurable outcomes.
• Define and evolve advisory engagement model to align with customer goals and business value.
• Provide mentorship to fellow advisors, focusing on best-practice guidance, customer advocacy, and solution optimization.
• Assume an active leadership role in the development, implementation, and execution of processes and procedures
• Partner with customers to identify opportunities for improvement and guide them toward best practices and strategic outcomes.
• Monitor and report on advisory impact using defined KPIs and customer success metrics (i.e. time-to-value).
• Assume advisory role for high complexity customer projects and exexcute Value Services engagement model.
• Conduct customer interviews, 'chair-side' observations and meetings to understand current state billing / EHR systems, operational processes, and workflows
• Monitor KPIs and success metrics to measure customer performance as well as prepare, analyze, and present data to inform stakeholders on financial, productivity, and customer satisfaction opportunities
• Collaborate with revenue cycle departments, including but not limited to Patient Access, HIM, Billing, Collections, and various other health system revenue cycle departments, to improve operational efficiency, documentation, system workflows, and cash flow

What you will bring

What we would like to see

About FinThrive

FinThrive is advancing the healthcare economy.

For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com / why-finthrive .

Award-winning Culture of Customer-centricity and Reliability

At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https : / / finthrive.com / careers#culture .

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FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com / careers-benefits .

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Physical Demands

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Statement of EEO

FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.

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