Client Services Manager - Suwanee, GA (On-site)

Job Description

Job Description

Client Services Manager

Job Definition

In this role, you will oversee every aspect of the client experience, from being a part of the initial project team that creates and implements a new account, the day-to-day communication and interaction critical to the monitoring and oversight of a client’s services, as well as the accurate and timely processing of monthly invoices.  We enable our clients to profitably exceed customer expectations by taking on the complexity of their business and transforming it into a seamlessly orchestrated customer experience. To bring order to service orders, billing, payments, or customer care, your customers become ours.

This role will include supporting customers directly as well as engaging technical resources to assist with technical / complex issues.  The role requires a positive attitude, superlative communication skills, excellent command of the English language and the ability to work efficiently in a fast paced and potentially stressful environment.

Additional Responsibilities Include

Our Client Services Manager will be responsible for partnering with clients ensuring business objectives are met with the goal of increasing revenue & profit.

Client management

• Manage overall client relationship; Build strong rapport with client and client’s team
• Introduce initiatives and solutions that grow the client’s revenue and profit
• Provide governance for contract adherence
• Set expectations and deliver results accordingly
• Instill strong business ethics and sense of urgency in a matrixed business environment
• Work collaboratively across all departments
• Oversee implementation of projects through closure and ensure client receives appropriate communication
• Proven ability to address customer support issues in a way that exceeds customer expectations, driving increased customer satisfaction

Strategic Responsibilities

Tactical Responsibilities

Requirements

This position is onsite in Suwanee, GA

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