TEKsystems Is Currently Hiring For FULL-TIME Member Service Representatives

Member Service Representative

TEKsystems is currently hiring for full-time Member Service Representatives with a Fortune 100 Financial Institution in the Pensacola, FL area to start on December 1! All candidates must be located within a 30 mile radius of Pensacola, Florida!

Position : Member Service Representative

Job Description : To respond to inquiries and requests from members and other individuals within a 24 / 7 high volume, schedule-driven and structured contact center operation. Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and / or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction. Handle a call volume of 80-100+ calls daily.

Qualifications : High School Diploma / GED required. 1-2 years of recent customer service experience working directly with customers (call center, collections, banking). Ability to work in a fast-paced high-volume call center environment. Willingness to help others and ability to navigate difficult conversations. Professional written and verbal communication skills. Strong computer knowledge and data entry / typing skills.

Training is mandatory for 6-8 weeks Monday-Friday 7 : 30AM-4 : 00PM CST - It will be paid training. Regular Work Schedule after training : Full-time, 40 hours per week, Monday-Saturday OR Sunday - Friday. Current shift times after training range between the hours of 12 : 00 PM-12 : 30 AM CST (8hrs shift). Monday-Saturday or Sunday-Friday (One weekend day required. You will have 1 rotating off day during the week). Must have a 6 day availability to work. Must have a 9.5 hour window of flexibility to be able to work. Schedules are provided two weeks in advance.

Location : Onsite (will transition to hybrid afterwards). Pay Rate : $17.50 / hourly.

If interested, please apply with updated resume and complete the application questions. Completing questions and answering them honestly allows our recruiting team to move quickly and better partner you in opportunities that align with your goals, skills, and interests.

This is a contract to hire position based out of Pensacola, FL. Pay and benefits are subject to change and may be subject to specific elections, plan, or program terms.

TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.