Training Specialist

Training Specialist

BCforward is currently seeking a highly motivated Training Specialist for an opportunity in Durham, NC 27703

Position Title : Training Specialist

Anticipated Start Date : tentative, 06 / 03 / 2024.

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration 12 Months Contract

Job Type : Full Time 40 Hours Contract, Onsite

Pay Range : $44 / hr on W2 (must be able to work on W2 without sponsorship)

Weekly Schedule (how many hours / days) : 40 hours

Shift : M-F : 9 AM to 5 PM

Description :

Contract Training and Education Specialist. Responsible for providing training and process support for Accelerator Wave 3 initiative.

Area of focus will be import and cross border for North America region. Responsible for developing training materials and conducting virtual and face to face training sessions.

Must be able to identify process change impact and educate users accordingly. Will need to take lead in organizing and coordinate support with Mexico colleagues.

Skills : Previous Company Foriegn Trade process experience. Previous experience in Company Customer Care process Fluent in Spanish Extensive SAP knowledge (foriegn trade, sales and distribution)

Job Summary

SALESFORCE TRAINER AND TRAINING SUPPORT REMOTE ROLE

Characteristics of an ideal candidate

• Eager to learn and teach
• Passionate about facilitation
• Willingness to travel for in-person trainings and meetings (approx. 30%)
• Detail oriented
• Ability to learn new technology as it supports the training need
• Self-starter and dedicated

Experience

• 5-10 years of facilitation experience
• 2 or more years' experience using or training Salesforce or other robust CRM
• Experience managing projects
• 5 or more years' experience in sales

Experience with Adobe learning manager LMS.

Background in instructional design is preferred

Responsibilities

• Facilitate Salesforce trainings in an engaging manner utilizing research-based education principles
• Create supporting content such as job aids and consult on e-learning design
• Host virtual office hours with sales reps to answer questions and provide further guidance
• Facilitate virtual trainings for application updates and enhancements
• Attend or host ticket review
• Host virtual Champion (pilot users) feedback sessions
• Create challenges, competitions, or appreciation events to drive adoption
• Provide backup to the Salesforce support desk
• Communicate with digital solutions team regarding enhancements and further trainings
• Provide support to project manager for training logistics such as event planning, LMS tracking, and coordinating class resources

Worker Schedule

M-F : 9 AM to 5 PM

Benefits :

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward :

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world.

Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years.

Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum.

As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information.

BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States.

The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position.

Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 222730 when responding to this ad.

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Job Snapshot

Employee Type

Contractor

Location

Chapel Hill, NC (Onsite)

Job Type

Admin - Clerical

Experience

Not Specified

Date Posted

05 / 20 / 2024