Executive Relationship Associate I - Corporat

Job Description

Job Description

Position Summary :

Provides assistance to the Regional Manager / Commercial Relationship team by performing administrative and lending functions of a complex nature, handling more confidential correspondence and exercising a higher degree of discretion and initiative by performing the following duties.

Essential Functions :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Extensive customer contact; assisting customers, both internal and external, with questions, concerns and problems and providing excellent customer service for all requests.
• Communicates daily with Community Relationship Managers’ customers via email, telephone and face-to-face.
• Makes payment decisions for Community Relationship Managers.
• Pulls report of past due and maturing loans; emails to community relationship team to contact such customers.
• Contacts past due loan customers regarding the status of their payments.
• Works on renewals or extensions for maturing loans.
• Works Exception Report and communicates with internal departments regarding exceptions.
• Requests and coordinates with internal departments to ensure that all loan documents are prepared in accordance with deadlines.
• Coordinates all aspects of loan processing and closings, including correspondence with attorneys, appraisers and other outside professionals to ensure that deadlines are maintained.
• Assimilates, files and distributes financial and collateral documentation to appropriate internal departments as needed once loans are closed.
• Assists Regional Manager / Community Relationship Managers with daily customer contact, servicing and opening accounts as necessary.
• Organize and maintain customer files to assist Relationship Manager's ability to manage portfolios.
• Serves as client relationship representative to all customers by listening, researching and complaint / inquire resolution as needed.
• Maintains current and ongoing knowledge of products and services.
• Works with banking center personnel to accommodate customer’s needs.
• Screens and routes incoming calls and visitors for executive / community relationship team.
• Schedules appointments for customers to meet with lenders.
• Process account activity, determine balances, and resolve problems within given authority.
• Responsible for Loan Information Systems, including core loan system, monitoring systems, tracking and tickler systems
• Responsible for assisting with regional reports related to loan and deposit portfolios, including construction monitoring reports
• Act as primary contact with customers, Lender and Loan Administration through the loan process.
• Assist Lender and act as secondary customer contact in Lender’s absence.
• Coordinate loan documentation through Loan Operations and works directly with attorney and title company on real estate loan closings. Excellent knowledge and understanding of the documentation required to complete various types of loans. Conducts a pre-closing and a post-closing file review and forwards the Loan Operations area for booking.
• Primary liaison with the loan administration, loan operations, Treasury Management, Credit and any other department that has direct or indirect impact on the customer and maintain strong partner relationship with these departments.
• Assist in gathering financial statements in anticipation of credit renewals or reviews.
• Capacity to hold and manage a portfolio of clients at the discretion of the RP or MP
• Follow policies and procedures; complete tasks correctly and on time; support the Bank’s goals and values.
• Performs all other duties as assigned.

Education and Experience :