Customer Orders Coordinator - Seasonal (Nov - May)

Benefits:

• Opportunity for advancement
• Employee discounts

Responsibilities:

This role consists of receiving requests to place online orders on behalf on crew members.

• Promptly answer Whatsapp calls and messages in a very professional and friendly way.
• Place online orders accurately from different websites such as Amazon etc.
• Create Invoices
• Receive Orders, Update Order Status, Pack Orders and log as per company standard operating procedure.
• Respond to customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions
• Attends required meetings.
• Adhere to all company standards related to members, guests, and associates experience
• Follow all safety standards
• Help with warehouse operations as required

Requirements:

• Professional and Friendly Attitude
• Patience & Empathy (crew are from different countries and some need more help than others)
• Quick learner
• Computer Skills (Whatsapp, online store applications etc)
• Attention to details
• Time management
• Ability to effectively prioritize work