Patient Access Representative II
Endeavor HealthMount Prospect, IL, US1 day ago
Job type
- Full-time
- Part-time
Job descriptionPerforms complete and accurate registration and / or admission functions across multiple access services areas or sites to provide information to maximize reimbursement, and ensures timely and thorough information to all other providers and users of patient data. Interacts with patients and their representatives to collect and interpret all required demographic, insurance, financial, and clinical data necessary to facilitate patient check in and registration at point of service. Ensures financial protocols and requirements are met. Refers patients to Financial Counselors for identification of financial assistance options. Proficient in the use of CPT and ICD codes, and utilizes online payer resources. Coordinates scheduling of service areas for patients requiring multiple tests. Electronically records all required and updated information on patient accounts in multiple hospital information systems according to Emergency Medical Treatment and Active Labor Act (EMTALA), the Health Insurance Portability and Accountability Act (HIPAA), payer, and other applicable regulations and standards. Prepares all required patient registration forms, documents, charts and reports, labels, patient plates, identification bands, medical records forms, and other related documents for distribution to appropriate departments, physicians and clinical staff. May do basic precepting for new hires and acts as a resource team member for performance improvement activities and a super user for various registration and scheduling related systems. Performs customer service standards by adhering to the AIDET principles. Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution. Adheres to all Northwest Community Hospital standards, policies, and procedures and reports compliance concerns to management staff. Education : High school diploma required. College degree preferred. Skills : Computer experience in a windows environment required, Ability to functionally navigate multiple computer software systems with accurate keyboard skills following computer security protocols, The interpersonal communication skills necessary to interview and interact with customers and physicians and to project a professional and compassionate concierge style of service to patients, patient families, physician's and staff in person and on the telephone, Ability to work independently, exercising good judgment, and multi-task in a high stress, fast paced service environment with patients, patient's family and physician's, Detail oriented with good analytical problem-solving skills to appropriately register patients and schedule patient procedures, Ability to operate routine office equipment (facsimile, copiers, plate production, scanners, printers), Ability to transact payments at time of service and maintain a cash drawer Experience : Minimum 2 years of customer service work experience required, Minimum of 1 year experience in a healthcare patient access department or hospital required, Previous healthcare experience with regulatory compliance requirements, payer requirements, HIPAA privacy and security requirements, and general revenue cycle procedures required, Epic Registration and / or Scheduling experience preferred Certification : Successful on-the-job completion of NCH Patient Access Specialist I competencies required. Premium pay for eligible employees Career Pathways to Promote Professional Growth and Development Various Medical, Dental, Pet and Vision options Tuition Reimbursement Free Parking Wellness Program Savings Plan Health Savings Account Options Retirement Options with Company Match Paid Time Off and Holiday Pay Community Involvement Opportunities
Patient Access Representative II
Hourly Pay Range : $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position Highlights :
- Position : Patient Access Representative II
- Location : Schaumburg, IL
- Per-Diem (as needed)
- Hours : Scheduling will occur between 8am 8pm, Rotating days, weekends, and holidays
- Travel : Floating Locations between Buffalo Grove, Kildeer, and Mount Prospect
What You Will Do :
What You Will Need :
Benefits (For full time or part time positions) :
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Patient Representative • Mount Prospect, IL, US
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