Field Service Coordinator
Key Duties and essential functions :
- Work closely with Inside Service Coordinator to obtain detailed description of required field service and requested service date / time.
- Work closely with Project Managers (PMs) to review equipment items, process description and requested service. Discuss daily progress of startup and determine the method to address any related problem areas.
- Schedule Service Techs to ensure Customer / PM requested dates / times are satisfied and verify project is ready for startup.
- Provide Service Tech with adequate and appropriate manpower, tools, manuals, software, programs, etc. to complete requested service.
Communicate the schedule with Customer / PM.
- Ensure Service Techs provide a daily detailed description of Field Service Tech's work performed. Discuss unresolved issues with Inside Service Coordinator / PM.
- Assist Service Techs with technical support (verbal and on-site) for equipment and software issues.
- After-Service follow up with Customer.
- Assume responsibility to resolve difficult unsolved service issues with on-site assistance to Service Techs, Project Managers, Company Managers, Factory Representatives, etc.
- Implement and ensure a system of detailed record keeping on equipment during startup and service to include standard startup forms, equipment records, service history & issues on an equipment by equipment basis.
- Implement ongoing training for Service Techs to ensure they are able to complete work required onsite.
- Develop inventory list of parts, tools, instruments, communication equipment, computers, software and hardware devices required by Technicians to perform assigned tasks.
- Maintain a qualified and competent field service team to further the continued success of Haynes Equipment Co.
Required Qualifications
- High School graduate
- Prior experience not required, on-job training will be provided.
- Experience with managing projects
- Good verbal and written communication skills.
- Good interpersonal skills : able to work well with a wide range of people.
- Strong organizational and time management skills.
- Demonstrate dependability through good attendance and adherence to timelines and schedules.
- Good follow through on projects and deliverables.
- Good analytical skills.
- Good problem-solving skills.
- Demonstrate resourcefulness and ability to take initiative in development and completion of projects.
- Strong sense of customer service.
- Proficiency with personal computer.
- Able and willing to continue business and human resources knowledge development.
- Proficiency with personal computer.
- Able and willing to continue business and human resources knowledge development.
Job Posted by ApplicantPro
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