Claims Support Specialist II

Claims Support Specialist II

Kaeppel Consulting is seeking a qualified Claims Support Specialist II to join our client's team in New York. This is a 6-month onsite contingent position providing administrative and claims / zone support services at the New York Branch. The role involves a variety of administrative and customer service responsibilities performed under moderate supervision, with a strong focus on accuracy, confidentiality, and delivering excellent customer service.

Key Responsibilities

• Perform administrative support tasks such as answering phones, filing, imaging, faxing, processing / distributing mail, and assisting with vendor processes.
• Order office supplies and coordinate / schedule meetings.
• Greet and direct visitors to the appropriate personnel.
• Provide inbound and outbound phone support to policyholders, claimants, agents, and other customersensuring all inquiries are handled with a strong focus on customer service.
• Support claims operations during weather-related events, including CAT loss reports and other CAT response activities.
• Assist across multiple claim types, including material damage, property, liability, subrogation, workers compensation, medical, and litigation.
• Prepare, process, and maintain confidential claim file documentation on a routine basis.
• Conduct follow-up calls and provide additional claim support as needed.
• Verify policyholder information and assist in setting follow-ups for claim activity completion.
• Enter new loss report details and update claim documentation in systems.

Qualifications

Schedule : Shift : 8 : 00 AM 4 : 30 PM, Saturday start of week