General Manager

Job Description

Job Description

General Manager

Job Type : Full-Time | 50–55 Hours per Week

Industry : Quick Service Restaurant (QSR)

Opportunity : Eligible for Franchise Partner Program

Lead a Restaurant at the Forefront of QSR Innovation

At Steak 'n Shake , we’re blending our rich heritage with bold innovation to redefine what a quick-service experience can be with a relentless focus on hospitality, ensuring every guest feels welcome, valued, and cared for.  As a General Manager , you won’t just manage, you’ll lead from the front. This is a hands-on leadership role for those who take pride in operational excellence, team development, change management and getting results through doing the work, not just directing it.

If you’re a seasoned QSR leader looking to grow into ownership, this could be your pathway. Top-performing GMs are eligible to join our Franchise Partner Program —an opportunity to own and operate your own Steak 'n Shake with long-term financial and personal rewards.

What You’ll Do

Restaurant Leadership & Operations

• Lead by example—actively working the line, prepping food, maintaining cleanliness, and serving guests.
• Wear a professional uniform daily—shirt and tie or collared blouse—setting the tone for team presentation.
• Ensure operational excellence across all shifts : opening, mid-day, and closing.
• Uphold all brand standards, food safety practices, and service protocols.

Financial Performance

Inventory & Supply Chain Control

Team Building & Development

Performance & Process Management

Job Requirements

What Success Looks Like