Account Operation Manager

Account Operations Manager

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the worlds top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

How Will You Make an Impact? As an Account Operations Manager at our Memphis, TN facility, you will lead cross-functional teams to drive continuous improvement in operational metrics, maximize profitability, and exceed customer expectations. Youll serve as a key liaison between the Business Unit and Operations, ensuring strategic alignment, efficient execution, and exceptional support for customers, team members, and shareholders. Location : This role is based on-site at our Memphis, TN facility.

What Will You Do?

Leadership & Management Responsibilities

• Recruitment & Retention : Identify staffing needs for the Workcell and communicate requirements to Functional Managers.
• Monitor team member turnover and implement improvements to enhance retention.
• Employee & Team Development : Identify individual and team strengths and development needs.
• Coach and mentor Workcell team members to deliver excellence to internal and external customers.
• Performance Management : Establish measurable goals and objectives for individuals and teams.
• Provide feedback to Functional Managers on team member contributions.
• Encourage pride and recognition within the Workcell.
• Drive continuous improvement in operational metrics and customer satisfaction.
• Coordinate large teams and maintain focus during critical situations.
• Ensure fair and consistent recognition and rewards.
• Communication : Facilitate open communication within the Workcell.
• Organize verbal and written communication using appropriate business style.
• Encourage input and adapt communication style to team needs.
• Act as a communication link between the Business Unit and Operations.

Functional Management Responsibilities

Technical Management Responsibilities

Management & Supervisory Responsibilities

This role reports to the Business Unit Manager and may include oversight of cross-functional teams within the Workcell. The Account Operations Manager is responsible for strategic execution, team development, and operational alignment.

How Will You Get Here?

Knowledge, Skills, Abilities

Benefits

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