Sr. Manager, Professional Services Program Delivery - AMER

Sr. Manager, Professional Services Program Delivery - AMER

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.

The same principles built into our products are reflected in how our team works : we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

An Overview of This Role

We're looking for a strategic and experienced Sr. Manager to lead and scale our Professional Services Program Delivery organization. In this role, you'll be responsible for defining the vision and strategy for project management excellence across the entire Professional Services organization, leading multiple teams of project and program managers, and driving transformational improvements that enable exceptional customer outcomes at scale. You'll partner with senior leadership to shape the future of our delivery capabilities while ensuring consistent, high-quality execution across our global customer portfolio.

About the Role

The Sr. Manager, Professional Services Program Delivery will provide strategic leadership for our Program Delivery organization, overseeing multiple teams and ensuring excellence in project delivery across all customer engagements. This role requires a strategic thinker who can balance operational excellence with long-term organizational growth, while building and developing high-performing teams that deliver exceptional value to our customers.

What You'll Do

• Define and execute the strategic vision for Professional Services program delivery, establishing frameworks, methodologies, and best practices that scale across the organization and drive continuous improvement
• Lead and develop multiple teams of project and program managers, including direct management of team leads and managers, while fostering a culture of excellence, collaboration, and professional growth
• Oversee the entire portfolio of Professional Services customer projects, ensuring strategic alignment with business objectives, optimal resource utilization, and exceptional delivery outcomes that drive customer success and revenue growth
• Partner with senior leadership across Professional Services, Sales, Product, and Engineering to align delivery capabilities with business strategy, identify opportunities for service expansion, and drive organizational transformation
• Establish and monitor key performance indicators (KPIs) and metrics to measure delivery effectiveness, customer satisfaction, and team performance, using data-driven insights to drive strategic decisions and operational improvements
• Architect and implement enterprise-level resource management strategies in partnership with PS Operations and technical leadership, optimizing talent deployment, capacity planning, and skill development across the organization
• Lead strategic risk management initiatives by establishing proactive identification and mitigation frameworks that protect customer relationships, project outcomes, and organizational reputation
• Drive executive-level communication and stakeholder management, representing Program Delivery in strategic discussions and ensuring transparency across all organizational levels
• Champion innovation in delivery methodologies, tools, and processes, staying ahead of industry trends and positioning GitLab as a leader in Professional Services delivery
• Build strategic partnerships with customers and serve as an escalation point for complex delivery challenges, ensuring resolution and continuous improvement

What You'll Bring

How GitLab Will Support You

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.