Maintenance Technician (Public Housing Department)

Description

Summary

The Maintenance Technician, under the supervision of the Maintenance Supervisor or Property Manager, is responsible for repairs and maintenance of physical structures such as office buildings and apartment units using hand tools and power tools.

This position performs routine tasks related to the maintenance, repairs and modifications of buildings, equipment and common areas as requested.

Operates and maintains approved power tools and light mechanical equipment. Performs basic painting, carpentry, electrical and plumbing repair work of average difficulty in response to service requests and conducts inspections of apartments.

Examples of Duties

Essential Duties + Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

These essential functions require a consistent presence in the work environment on a regular basis and regular attendance must be maintained.

Troubleshoots repairs or replaces wiring and parts for electrical outlets, switches, light fixtures, breaker switches / fuses and fittings (e.

g. leaky faucets, clogged drain and sewer lines, damaged toilets, sinks and water cutoffs).

Performs carpentry, electrical and plumbing repair work of average difficulty in response to service.

Maintains grounds by picking up litter, watering grass and plants, sweeping sidewalks and parking lots, raking leaves and cultivating plants.

Scrapes, sands and / or apply cleaning agents by hand to prepare interior walls / ceilings for painting and may paint prepared surfaces with brush / roller.

Perform ready maintenance and cleans / disinfects commodes, sinks, bathtubs, walls, rest rooms, water fountains and replenishes rest-room supplies to enhance sanitary conditions.

Makes minor electrical, plumbing and carpentry repairs by replacing wall outlets, unstopping clogged drains and replacing door-knobs.

Routinely performs work outside of regular work schedule, to include the Weekly On Call rotation and scheduling.

Assists skilled technicians in making major repairs.

Operates electric buffers, vacuum cleaners and other similar equipment in order to clean floors by sweeping, scrubbing, waxing, buffing, shampooing carpets and vacuuming carpets.

Dust and polishes furniture, woodwork and shelving, and empties and cleans waste baskets, ashtrays and windows.

Operates gasoline powered equipment such as power washers, blowers, weed-eaters, etc.

Uses manual strength and appliance dolly to set up tables and chairs according to simple diagrams for resident activities and to remove and / or install appliances, such as refrigerators and cook stoves.

Clean and maintain swimming pools.

May work in a team environment or independently based on the assigned community.

Working overtime and on-call is required as necessary.

Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency situation that arises at a property or any other location that serves our residents or employees.

Participate in Trauma Informed Care (TIC) initiatives to include training, workgroups, project assignments, etc., that are launched or implemented in order to achieve and / or maintain certification as a TIC organization.

Participate in initiatives to include training, workgroups, project assignments, etc., that are launched or implemented in order to create awareness, foster, cultivate and preserve a culture of equity, diversity, and inclusion.

Recognize the significance of a data driven organization that adheres to expanded policies and practices in the area of data governance.

Learn the distinct and different roles to include : Data Trustee, Data Domain Stewards, Data System Custodians, Data Stewards and Data Users.

Effectively collaborate with the various data roles as needed on a daily basis or in a project capacity.

Other duties as assigned.

Behavioral Competencies

This position requires the incumbent to exhibit the following behavioral skills

Values Driven Demonstrates an understanding of the values (Compassion, Equity and Excellence) and embodies the values in their work and interactions with residents, vendors, co-workers, supervisors, board members, community members, and other stakeholders.

Customer Service Responds with Compassion in a professional manner to the expectations and needs of internal and external customers;

is friendly and helpful to all customers, fostering positive relationships while providing Excellent service.

Effective Use of Information Communicates important information to those who need to know clearly, securely, effectively, orally and / or in writing;

proactively exchanges accurate and timely information.

Commitment and Continuous Improvement Sets the standard for Excellence by proactively pursuing innovation through systematic experimentation and learning.

Corrects mistakes by assessing appropriate processes, proposing adjustments, and prioritizing long-term solutions.

Teamwork Balances team and individual responsibilities; exhibits Compassion, objectivity and openness to others' views; gives and welcomes feedback;

contributes to building a positive team spirit; supports everyone's efforts of Excellence; attends, supports, and participates in the organization’s team building events.

• Responsiveness and Accountability Demonstrates a high level of Excellence and holds oneself personally responsible for one's own work;
• complies with procedures and directives and understands the importance of maintaining and managing confidential information;

recognizes and anticipates issues and provides a responsive resolution in a timely manner.

Typical Qualifications

Education

Required

High School Diploma or GED

Experience

Required

One (1) year experience in general maintenance and upkeep of physical structures.

Basic Computer Literacy. Knowledge of the use of Google Gmail or other similar email systems. Basic keyboarding and computer mouse skills.

Knowledge of desktop PCs. Ability to use Android cell phone or mobile device to process work orders, inspections, take photos and upload to Google drive software.

Ability to maintain complex passwords or mobile device security code confidential and available for access to business devices.

Successful completion of a criminal history background check, education and work history verification and drug screening test.

Preferred Requirements :

Certification (Maintenance Technician Permit) through the City of San Antonio for Electrical Maintenance.

Bilingual fluency in English and Spanish.

Experience with Google Drive, Gmail, Docs, Sheets, and Slides.

Experience with accessing customer portals for access to benefits and business intranet. Understanding of how to connect to Wi-Fi networks.

License + Certificates

Required

Obtain required Maintenance Technician Certification within one (1) year of employment in order to perform electrical maintenance.

Texas Class C driver’s license at the time of placement and insurable by the organization’s fleet and liability insurance carrier.

Must have the ability to earn certifications as required by assigned tasks.

Must obtain the Fair Housing Certificate within the first 6 months from the date of hire.

Technical Skills

To perform this job successfully, the employee should have

Knowledge of building construction practices and terminology.

Knowledge of plumbing, water heater, electrical, carpentry, and pool maintenance.

Standard safety and health program rules, including fire prevention.

Techniques used in the maintenance and repair of residential buildings and equipment.

Ability to read and understand schematics, prints or as-built drawings, and troubleshoot problems.

Ability to work / climb heights and / or in crawl spaces.

Ability to operate hand tools and approved power tools.

Ability to follow oral and written instructions.

Work harmoniously and respectfully with staff, residents and the public.

Communicate effectively with customers and employees.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting;

standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings.

The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 50 pounds.

Maintenance and construction sites.

Outdoor environment in all types of weather.

Ability to work in all rooms (bath, bed, kitchen, etc.,) at a resident unit

Dexterity of hands to operate hand and power tools.

Standing for long periods of time.

Climbing step stools and ladders (including extension ladders)

Hearing and speaking to exchange information in person and on thetelephone.

Seeing to read a variety of materials.

Lifting, carrying, pushing or pulling light to moderately heavy objects.

Bending at the waist, kneeling, stooping, squatting, crouching or crawling

Work in inclement weather.

Use of personal protective equipment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office Environment

The noise level in the work environment is usually moderate

High level of interaction with external / internal clients

May be transferred or be required to work at different properties or sites for interim periods in order to support business needs.

Outside Environment

Subject to environmental elements when conducting visits to various sites or participating in outside events.

ADA Statement

In compliance with the Americans with Disabilities Act, the organization will make reasonable accommodation to the known disability of a qualified applicant or employee to enable people with disabilities to enjoy equal employment opportunities, if it would not impose an undue hardship on the operation of the employer’s business.

Ethics

As a public agency, the organization is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism and honesty, to merit the respect of our co-workers, clients, partners, vendors and the general public.

Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy and responsiveness.

Equal Employment Opportunity Statement

Opportunity Home is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religion, gender (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, or genetic information, marital status, veteran status, arrest record or any other characteristic protected by applicable federal, state or local laws.

Opportunity Home is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

This position specification is not an employment agreement or contract. Management has the exclusive right to alter this position specification at any time, without notice.

SUMMARY OF BENEFITS

INSURANCE PLANS

HEALTH INSURANCE - BLUE CROSS / BLUE SHIELD HEALTH PLAN

This is a voluntary benefit for the employees. Employees can choose from two PPO medical plans (750 & 1000). Opportunity Home contributes between 78-85% of the cost.

This is effective on the 1st day of the month following the date of hire.

DENTAL INSURANCE BLUE CROSS / BLUE SHIELD DENTAL PLAN (BLUECARE DENTAL)

This is a voluntary benefit for employees. Opportunity Home contributes 50% of the cost. This is effective on the 1st day of the month following the date of hire.

VISION INSURANCE HUMANA

This is a voluntary benefit for employees. Opportunity Home contributes one-third of the cost. This is effective on the 1st day of the month following the date of hire.

LIFE INSURANCE (BLUE CROSS / BLUE SHIELD OF TEXAS)

Life insurance is furnished at no cost to the employee for the amount of one time the employee’s annual salary rounded to the next thousand.

Employees have the option to purchase additional life insurance at their own cost. This benefit is effective immediately.

If additional life insurance is not elected during the first 30 days of employment, enrollment will be subject to the completion of an Evidence of Insurability form.

LONG TERM DISABILITY (BLUE CROSS / BLUE SHIELD OF TEXAS)

Long-term disability is furnished at no cost to the employee. The employee will be eligible to receive a weekly benefit of 66.

67% of their basic weekly income. This is effective following 90 days of employment.

SHORT TERM DISABILITY (BLUE CROSS / BLUE SHIELD OF TEXAS)

Short-term disability is furnished at no cost to the employee. The employee will be eligible to receive a weekly benefit of 66.

67% of their basic weekly income. This is effective following 90 days of employment.

VOLUNTARY ACCIDENT INSURANCE - (BLUE CROSS / BLUE SHIELD OF TEXAS)

This is a voluntary benefit for employees. This benefit pays for treatments, services, or injuries incurred, as a result of a covered accident.

VOLUNTARY CRITICAL ILLNESS - (BLUE CROSS / BLUE SHIELD OF TEXAS)

This is a voluntary benefit for employees. This benefit helps cover unplanned expenses when recovering from a critical illness.

LEGAL SERVICES - ARAG LEGAL SERVICES

This is a voluntary benefit for employees. This program offers employees convenient access to affordable legal services such as the preparation of Wills / Trusts;

Debt Matters; Divorce; Identity Theft; Consumer Protection; Real Estate Matters; Document Preparation and Review, plus various other services.

RETIREMENT PLANS OPPORTUNITY HOME PENSION PLAN

This is a mandatory benefit. All employees are required to participate in the pension plan following one year of employment.

Opportunity Home contributes 11% and the employee contributes 5% of the gross wages each payroll. This is effective the quarter (January, April, July, or October) following the employee’s one-year anniversary.

457 DEFERRED COMPENSATION PLAN - (MISSION SQUARE)

This is a voluntary benefit. This is effective immediately upon receipt of an enrollment application. The minimum contribution is $10 per pay period.

The maximum contribution is subject to IRS laws.

ADDITIONAL BENEFITS

FLEXIBLE SPENDING ACCOUNTS MCGRIFF INSURANCE SERVICES

This is a voluntary benefit. Medical reimbursement and Dependent Care reimbursement accounts allow the employee to save money from their paycheck on a pre-tax basis.

The amount that the employee elects to contribute is not subject to federal income tax, social security or Medicare.

FMLA / ADA ADMINISTRATION - ABSENCE MANAGEMENT (COMPSYCH)

This program provides employee leave administration services. Provides direct online tools and resources to employees. Employees / Supervisors deal directly with Intake Specialists who can answer questions, and provide consultation, eligibility, and guidance.

PAID PARENTAL LEAVE

Opportunity Home contributes 100% for six weeks of paid parental leave.

PTO DONATION

This is a voluntary program. All eligible employees will be allowed to donate PTO from their unused balance to their co-workers in need of PTO who have a major family medical emergency or a major disaster.

Employees who would like to receive donated personal time from their co-workers must generally have a situation that meets the guidelines.

Employees must be employed with Opportunity Home for a minimum of one year to be eligible to donate and / or receive donated personal time.

LIVONGO DIABETES MANAGEMENT (BCBS)

Opportunity Home contributes 100% to this program. Employees and dependents covered under BCBS Medical insurance are eligible for this program.

The program provides escalated treatment options to minimize and delay the ongoing progression of this disease. Features include real time messaging on a connected blood glucose meter;

certified diabetes educators; interventions when readings are out of range; test strips and lancets at no extra cost, and delivery at your door.

SMOKING CESSATION PROGRAM (BCBS)

Opportunity Home contributes 100% to this program. Employees and dependents covered under BCBS Medical insurance are eligible for this program.

The program provides assistance with methods to learn how to quit smoking. Features include telephonic coaching via secure messaging;

digital self-management with weekly online lessons; qualified staff, i.e. registered and licensed nurses, dietitians, exercise specialists, health educators, and mental health counselors.

EMPLOYEE ASSISTANCE PROGRAM DEER OAKS

This is a free service provided to you, your dependents, and household members by Opportunity Home. The program offers a wide variety of counseling, referral, and consultation services.

Opportunity Home contributes 100% for six counseling sessions per year and is available to both employees and their household family members.

This is effective immediately upon employment.

TUITION REIMBURSEMENT PROGRAM

This benefit is effective after six months of employment.

DISCOUNTED TICKETS

Opportunity Home sells discounted tickets to Santikos Theaters and Fiesta Texas(during the summer months).

GYM REIMBURSEMENT / WEIGHT LOSS PROGRAM

Opportunity Home will reimburse up to $50 per month for an employee’s membership in a gym or nationally recognized weight loss program.

HOLIDAYS

Opportunity Home furnishes employees with 13 paid holidays annually.

Martin Luther King Day January

President’s Day February

Battle of Flowers Day April

Memorial Day May

Juneteenth - June

4th of July July

Labor Day September

Indigenous People’s Day - October

Veteran’s Day - November

Thanksgiving - November

Friday after Thanksgiving - November

Christmas Eve Day - December

Christmas Day - December

PAID TIME OFF (PTO)

Years of Service Time earned

0-3 years - 3 weeks, 4.62 hours accrued per pay period

Over 3 years - 4 weeks, 6.15 hours accrued per pay period

Over 9 years - 5 weeks, 7.69 hours accrued per pay period

A maximum of 440 hours of PTO can be held at any time. Once the maximum amount is reached, PTO will stop accruing until some PTO has been used.

01 One (1) year experience in general maintenance and upkeep of physical structures.

02 Do you at least have a high school diploma or GED?

03 Do you have a valid driver's license?

Required Question