Resort Manager

Resort Manager

The Resort Manager is a leader and an integral member of the Resort management team. The Resort Manager reports to either the General Manager and together they provide a smooth and profitable operation by driving revenue and managing costs while creating a resort culture based on the highest quality pet care and exceptional customer service. The Resort Manager is responsible for using sound judgment to make good decisions based on information gathered and analyzed.

Job Duties and Responsibilities

Leadership and Planning

• Works cohesively with the General Manager to establish, set and execute goals for the resort and staff.
• Works with support staff to manage labor costs to budget.
• Responsive, respectful and able to get others onboard with own actions. Able to see the big picture.
• Projects a professional image to resort team, clients, support center team and supervisors. Dress / Demeanor / Language.
• Acts as a champion for change and adapts to evolving work environments, work priorities and organizational needs.
• Fosters a culture of flexibility within the resort team.
• Exhibits our servant Leadership Attributes : Candid, Passionate, Empowers Others, Caring Serves Others, Fair.
• Works in tangent with the General Manager, or Senior General Manager to keep employees accountable for their performance, actions and creating a culture of accountability within the resort.
• Assists the General Manager, or Senior General Manager in planning and leading employee meetings.

Operations

People Management

Client Service

Financial

Qualifications : Knowledge, Skills, and Abilities

Knowledge

Skills

Abilities

Work Environment

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Qualifications : Education / Experience

Equal Employment Opportunity

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability, genetic information or status as a covered veteran in accordance with applicable state and local laws governing non-discrimination in employment.