PHLEBOTOMY SUPERVISOR

PHLEBOTOMY SUPERVISOR

Job Summary

Responsible for the phlebotomy and laboratory assistant functions of the laboratory, outpatient locations, and other areas as assigned.

Job Responsibilities

• Assists in preparing laboratory procedures and educates staff in proper performance of these procedures.
• Assists in delivery of physicians reports via phone and electronic distribution in a timely manner.
• Practices proper telephone techniques by identifying self and directing calls and messages to correct destination.
• Performs venipuncture on patients of all age groups and other specimen collections using proper therapeutic skills and according to procedures.
• Maintains accurate, complete, and required records for accrediting agencies.
• Serves on hospital wide committees and quality improvement teams; actively works at building a customer focused work team from within the laboratory.
• Provides leadership, orientation, training, coaching, and mentoring to staff.
• Ensures staff compliance with department and organization policies, procedures, and protocols.
• Responds to complaints about patient care and manages through established channels.
• Prepares work schedules, assigns personnel, evaluates work performance, and makes recommendations for personnel actions.
• Processes time cards of assigned staff.
• Supervises functions that may include registration, order entry, specimen procurement, specimen processing, specimen testing, answering telephones, typing / transcribing various materials, making and distributing photocopies, filing and maintaining all pathology and clinical laboratory files, and calling for maintenance and repair of equipment.
• Monitors and provides a monthly order error rate report.
• Monitors appropriate logs to make sure all draws are being performed in a timely manner.
• Monitors turnaround by phlebotomists and lab assistants.
• Ensures phlebotomy service personnel maintain a positive client / patient-focused attitude.

Qualifications

Skills and Attributes

Physical Demands

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.

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