Systems Administrator L2

JOB DESCRIPTION

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

As a System Administrator Level 2, you will play a critical role in implementation, maintaining and enhancing the efficiency, security, and reliability of our organization's IT infrastructure.

Works with a team to implement and manage Applications in Windows or Linux server solutions. This position requires a deep understanding of systems administration, strong problem-solving skills, and the ability to work collaboratively with other IT professionals.

You will be responsible for managing and troubleshooting complex systems, and servers to ensure optimal performance and availability.

The successful candidate will demonstrate strong technical skills, problem-solving abilities, and a deep understanding of enterprise-level systems.

Working at NTT

ESSENTIAL DUTIES & RESPONSIBILITIES

Work closely with a group of administrators to understand the existing environment, assist each other with day-to-day operations and help with issues as a team.

Install, configure, and monitor operating systems (Windows) and related software applications.

Ability to use and operate virtualized environments to support virtualized systems (Windows and Linux)

Perform regular system maintenance, including software updates, patches, and security configurations.

Troubleshoot hardware, software issues, and provide timely resolution.

Monitor system performance, identify bottlenecks, and implement appropriate optimization strategies.

Ability to operate existing enterprise storage systems and backup solutions.

Troubleshooting and Issue Resolution : Provide timely resolution or escalation to ensure minimal impact to business operations.

Document troubleshooting procedures and create SOPs.

Change Management : Participate in change management processes, including reviewing and implementing system changes, updates, and enhancements.

Assess the impact of changes on system performance, stability, and security. Follow established change management procedures and maintain proper documentation.

Work with team to identify and recommend new solutions or enhancements to improve environment, simplify and improve efficiencies.

Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

Detail oriented and possess the ability to follow detailed and complex instructions to implement or resolve issues accurately.

Knowledge of modern operating systems (Windows) and virtualization technologies. I.e. Windows Server 2016, 2019, 2022, VMware vSphere 6.x 8.x

Understand basic networking concepts in relation to Operating systems : subnetting, basic routing and general firewall rule concepts.

Experience in administering enterprise storage systems and backup solutions.

Experience with cloud platforms (e.g., AWS, Azure)

Windows Active Directory / DHCP / DNS / Group Policy

Experience in troubleshooting and problem-solving with the ability to analyze and resolve technical issues.

Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Effective communication skills, both verbal and written, with the ability to convey technical information to non-technical stakeholders.

Collaborate with cross-functional teams to plan and execute IT projects, including system upgrades, migrations, and deployments.

Create and maintain documentation, including system configurations, procedures, and troubleshooting guides.

Stay up to date with emerging technologies and industry trends to recommend innovative solutions and improvements.

Experience or desire to learn automation using standard tools for the respective operating system platform (e.g., PowerShell, per, bash)

EDUCATION & EXPERIENCE

High School Diploma or GED required

Bachelor's Degree Preferred

Work experience of 5+ years.

Experience as a Systems Administrator, with a focus on implementation, and administration.

Knowledge of systems, including servers, storage, and virtualization technologies.

Proficiency in operating systems (Windows) and associated administration tools.

Knowledge of cloud platforms (e.g., AWS, Azure)

Troubleshooting and problem-solving skills, with the ability to analyze complex issues and provide innovative solutions.

Familiarity with IT security principles, practices, and compliance requirements.

Good communication and collaboration skills, with the ability to work effectively in a team environment.

Self-motivated and able to work independently with minimal supervision.

Relevant certifications (e.g., Microsoft Azure, Windows Server administration, Office 365 and respective applications, VMware Certified) are desirable.

PHYSICAL REQUIREMENTS

Primarily sitting with some walking, standing, and bending.

Able to hear and speak on a telephone.

Dexterity of hands and fingers to operate any required computer keyboard, mouse, and other technical instruments.

Able to lift and carry up to 25 lbs.

WORK CONDITIONS & OTHER REQUIREMENTS

Remote work with extensive daily usage of a computer.

Visit the Data Centers on an as needed basis.

Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support.

Provide 24 x 7 support as needed.

Must be comfortable working in a highly critical, fast paced environment with shifting priorities.

Occasional travel may be required.

Must possess a current, valid state-issued driver’s license.

This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $ 85,000 - $ 126,000.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Skills Summary

Disaster Recovery (DR), Network Administration, Operating System Concepts, Patch Management Software, Scripting, Server Management, Troubleshooting, User Management, Virtualization Technology

What will make you a good fit for the role?

Workplace type : Remote Working

Remote Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means :

Being part of a global pioneer where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of cutting-edge technology backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new firsts’.

Making a difference by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being your best self in a progressive Connected Working’ environment that promotes flexibility, connection and wellbeing.

Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to own and develop your career with a personal and professional development plan and access to the broadest learning offerings in the industry.