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Call Center Representative
Call Center RepresentativeMMC Group • Rancho Cordova, CA, US
Call Center Representative

Call Center Representative

MMC Group • Rancho Cordova, CA, US
30+ days ago
Job type
  • Full-time
Job description

Languages Needed; in this order :

Farsi

Armenian

Spanish

Arabic

Russian

Cantonese

Mandarin

Vietnamese

Tagalog

Will consider : Cambodian

Hmong

Laotian

  • Respond to telephone calls from participants provide first contact resolution whenever possible refer callers to the appropriate case manager or career development specialist for service.
  • Performs data entry, as caller is providing information over the phone, in accordance with established individual objectives and defined quality levels.
  • Performs appointment scheduling within the specified states.
  • Verfiy / correct characters through imaging system as requested.
  • Prepares mail in accordance with desk procedures, production, and quality goals and standards.
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Call Center Representative • Rancho Cordova, CA, US

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