Benefits Specialist / Case Manager

Bright Harbor Healthcare is seeking a Benefits Specialist / Case Manager for our CREST program, which provides mental health crisis care for the community. The ideal candidate will be detail-oriented, knowledgeable about benefits regulations, and committed to providing excellent service to our community.

Position Title : Benefits Specialist / Case Manager

Position Type : Full Time; 40 Hours / Weekly

Benefits Eligible : Yes; Full Benefits

Location : Toms River, NJ

Department : CREST

Responsibilities :

• Work as part of a multi-disciplinary treatment team, attending meetings and contributing to shared treatment planning.
• Communicate and collaborate with community resources and entitlement providers, documenting support in client records.
• Involve consumers in treatment planning and service delivery, ensuring their participation is reflected in notes and outreach.
• Provide direct care and crisis intervention, including de-escalation, supportive counseling, and timely documentation.
• Support consumers with daily living skills and assist with accessing basic needs such as housing, benefits, and entitlements.
• Monitor and assess clients’ emotional well-being, symptoms, behavior, and medication use, sharing findings with the team.
• Educate consumers and families on mental health, crisis management, conflict resolution, and life skills.
• Uphold consumer rights and dignity, maintaining confidentiality and respecting cultural and individual values.

Requirements

Benefits