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Director, Client Success

Director, Client Success

Shift ParadigmNew York City, New York, USA
15 days ago
Job type
  • Full-time
Job description

The Opportunity :

As a Director of Client Success youll be the strategic partner clients turn to when they need to solve complex challenges. Youll drive commercial success across your portfolio while building trusted relationships that expand our impact. This role combines strategic thinking consultative selling and operational excellence to deliver exceptional client outcomes.

Role Details :

Location : Remote (must be based in NYC / Tri-State Area)

Travel : 2-4 client visits / month in NYC expected

What Youll Accomplish :

Client Partnership & Growth

  • Own the commercial success of your portfolio identifying opportunities and mitigating risks to exceed revenue targets
  • Serve as a trusted advisor understanding client business models and creating solutions that drive measurable results
  • Lead strategic account planning to expand Shift Paradigms footprint and deepen client relationships
  • Navigate the full sales cycle from solution design through contract execution
  • Responsible for the bookings revenue and margins within your accounts

Strategic Leadership

  • Architect innovative solutions during new business pursuits collaborating across teams to create winning proposals
  • Translate industry trends into actionable client recommendations and long-term roadmaps
  • Champion client perspective internally advocating for solutions that balance client needs with business objectives
  • Drive service innovation by bringing client insights back to inform company strategy

    • Cross-Functional Collaboration

  • Partner with delivery and project management teams to ensure exceptional client experiences
  • Serve as an escalation point crafting clear solutions for complex challenges
  • Maintain accurate financial forecasts and pipeline data
  • Provide direct feedback and coaching to team members for continuous improvement

    • What You Bring :

    Experience & Expertise

  • Background in professional services with demonstrated success retaining and growing client relationships
  • Proven ability to achieve business outcomes in fast-paced entrepreneurial environments
  • Strong business acumen with understanding of diverse business models and go-to-market strategies
  • Marketing technology experience (marketing automation CRM CDP data platforms)

    • Skills & Capabilities

  • Strategic thinking with ability to synthesize complex information into clear roadmaps
  • Consultative approach to problem-solving focusing on root causes and sustainable solutions
  • Excellence in written and verbal communication adapting style to audience needs
  • Comfort with ambiguity and ability to make sound decisions with incomplete information
  • Strong influence and persuasion skills to build consensus across diverse stakeholders

    • Mindset

  • Client-first orientation with genuine curiosity about different industries and challenges
  • Results-driven approach with entrepreneurial spirit
  • Commitment to continuous learning in sales marketing and technology trends
  • Collaborative leadership style that empowers cross-functional teams

    • About SH / FT :

    SH / FT is a client services business that focuses on implementing and activating technology and data to make sales and marketing work. Our people bring combined experience across technology data & analytics business strategy and campaign operations to accelerate our clients businesses. We keep pace with change in modern marketing and technology in order to create both effective scalable and future-proof solutions for our clients that span both the Fortune 500 list and emerging industry leaders. We have also built strong relationships with the worlds most influential martech platforms and are key partners to them and their clients.

    Why SH / FT :

    SH / FT is a consultancy built for transformation. We bridge the gap between marketing data and technology to unlock growth for some of the worlds most recognized brands. At SH / FT youll shape the future of how organizations connect with their customers through intelligent architecture scalable systems and the power of data-driven strategy.

    Our Commitment to DEIB

    We strive to champion diversity equity inclusion and belonging through our Project NEXT committee. This team of passionate internal advocates and external experts allows us to build and leverage a diverse and inclusive workforce and workplace by committing to represent and reflect the experiences perspectives and viewpoints of our people partners and communities we serve. We are committed to providing knowledge and career opportunities to the next generation of digital marketers while championing diversity and equality in the workplace.

    At the core of our success is our culture and dedication to maintaining a positive work environment encouraging professional growth and promoting the health and well-being of our employees. We do not discriminate against any employee or applicant because of race creed color religion gender sexual orientation gender identity / expression national origin disability age genetic information veteran status marital status pregnancy or related condition (including breastfeeding) or any other basis protected by law.

    We welcome and encourage applications from people with disabilities under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.

    This is a full remote position however candidates must have current US work authorization. For US Candidates this employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.

    As required by law Shift Paradigm provides a reasonable range of compensation for roles that may be hired in California Colorado Hawaii New York New Jersey or Washington. The salary range for these residents is $115000 - $140000 Variable Commission. Salary is based on several factors including but not limited to role skillset relevant education level of experience certifications addition to base salary Shift Paradigm offers benefits such as medical dental vision STD / LTD Life / AD&D Flexible Paid Time Off and various other ancillary benefits and perks.

    No relocation assistance can be offered at this time.

    Required Experience :

    Director

    Key Skills

    Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Yearly Salary Salary : 115000 - 140000

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    Director Client • New York City, New York, USA