Client Coordinator

Client Care Coordinator

Job Description:

The Client Coordinator role is responsible for the following:

• Following up with clients who have missing data in their documents.
• Carrying out follow-up visits as necessary and ensuring continued engagements with long term clients.
• Coordinating visits, care plans updates, and non-medical assessments with Quality Assurance, Scheduling, and the Director of Nursing.
• Maintaining regular and effective communication with staff on your assignments and facilitating closed-loop communication between staff, clients, and scheduling teams, including overtime and cancellations expectations .
• Engaging with staff to support scheduling appropriately matching caregivers to clients.
• Assisting with and attending regular round-tables.
• Representing the Agency at conferences, expos, and vendors fairs.
• Assisting in follow-up from marketing events, communications, and campaign

Considerations:

• Excellent oral and written communication and presentation skills

• Superior interpersonal skills and a solid reputation among peers, professionals, and customers.

• Capable of thinking creatively and on the spot.

• Ability to maintain a calm and respectful demeanor with clients, employees, and corporate colleagues, even in stressful situations.

• Aptitude for performing a variety of functions, multi-tasking,

• Capacity for self-management and follow through on growth targets.

• Demonstrate initiative, discretion, enthusiasm, and desire to promote the mission and values of the Agency.

Benefits:

• 401K with 4% Match