LHH Recruitment Solutions is seeking a dedicated Healthcare Call Center Representative to join our client’s team and become a pivotal point of contact for patients seeking healthcare information and assistance.
In this role, you will handle inbound calls with professionalism, compassion, and efficiency to ensure an exceptional patient experience.
Your responsibilities will include addressing inquiries, answering phone calls, scheduling appointments, verifying patient information, and directing calls to appropriate healthcare professionals or departments.
If you want a new exciting job opportunity with an organization that offers career growth and advancement, then please apply now!
Key Responsibilities :
Respond promptly to incoming calls from patients and provide accurate information regarding healthcare services, appointments, and general inquiries
Verify and update patient records while ensuring confidentiality and compliance with healthcare regulations
Assist patients in navigating healthcare processes, including appointment scheduling, referrals, and insurance-related queries
Resolve patient concerns or issues, escalating complex matters when necessary, and maintain detailed documentation of interactions
Collaborate effectively with healthcare teams to coordinate patient care and ensure seamless communication
Requirements :
Strong communication skills and a customer-focused attitude
At least 1 year of experience in customer service, office administration or a call center environment
Confident in using computer systems
Empathy, patience, and the ability to multitask efficiently in a fast-paced environment
Prior experience in a healthcare-related role or customer service position is a plus
Working Hours : Monday-Friday
Monday-Friday
40 hours per week
8 : 00am-5 : 00pm PST
No overtime
Details : Onsite
Onsite
Long-term contract to hire
Located in Serra Mesa , San Diego
Compensation : $ per hour
Excellent benefits when brought on permanent
If you have the qualifications above and are interested in this opportunity, then please apply now. We are conducting interviews as soon as possible.
If you are curious what else is available, please review the LHH website!
Pay Details : $ per hour
Search managed by : Ciara Norton
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.
In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
CNA/MA/CAREGIVERS WELCOME! Call Center Representative- Spanish/English
We are looking for a candidate to work at a call center! The requirement is to be bilingual English/Spanish. ...
Call Center Representative
Receives incoming calls through phone queues involving different issues from Clients. Enters data in system based on calls taken and updating client information. Anticipates our customers/caller's needs and have empathy to sensitive topics. Receives incoming calls through phone queues involving diff...
Healthcare Call Center Representative
LHH Recruitment Solutions is seeking a dedicated Healthcare Call Center Representative to join our client’s team and become a pivotal point of contact for patients seeking healthcare information and assistance. Your responsibilities will include addressing inquiries, answering phone calls, schedulin...
Call Center Representative
Ability to work and grow in a fast-paced, high-volume call center environment. Customer Service Representative – San Diego, CA. Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. ...
Call Center Representative
Provides accurate and timely information to callers, assisting guests with wake-up calls and room service requests. Responds to and directs incoming calls from internal and external guests regarding hotel reservations, golf resort reservations, restaurant reservations, and general casino information...
Experienced Call Center Representative
Ability to work and grow in a fast-paced, high-volume call center environment. Customer Service Representative – San Diego, CA. Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. ...
Access Service Representative-Admitting-Sharp Chula Vista Medical Center-Per Diem-Variable Shift
Responsible for handling outgoing/incoming Emergency Department calls including outgoing calls for consultations and ancillary services. This role utilizes Patient Secure to identify the accurate patient medical record while adhering to EMTALA regulations and performs face-to-face interviews directl...
Registered Nurse – Telephone Triage - Call Center
At AMN Healthcare we take care of our travelers! We offer:. ...
Customer Information Center Representative-CIC-Sharp Memorial Hospital-Per Diem-Variable Shift-Weekends
Manages general information and patient inquiry from the community and Sharp HealthCare staff on a 24-hour (if applicable), year round basis, utilizing knowledge of Sharp HealthCare services to assist callers and visitors in providing first person resolution whenever possible. Years Experience in hi...
Call Center Representative -part Time
As a call center representative, you'll have the opportunity to connect with a diverse group of individuals over the phone. Adhere to call center policies, procedures, and quality standards. Promote teamwork, cooperation, and mutual respect among call center staff. Previous customer service or call ...