Infrastructure SpecialistPomeroy Technologies • Trenton, MI, United States
Infrastructure Specialist
Pomeroy Technologies • Trenton, MI, United States
1 hour ago
Job type
- Full-time
Job descriptionHigh school diploma or G.E.D. 1-2 years of service desk or field support experience Knowledge of Office 365, Microsoft applications, use of ticket system (Service Now preferred). Experience working with the hardware, software, and office equipment products Good interpersonal skills to work with customers and other unit personnel Good analytical and problem-solving skills Good communication skills Good time management and organizational skills Ability to resolve hardware and software problems Office / Automotive Plant environment Will require some weekend and holiday work Shift work including afternoon and midnight shifts Will require Overtime
Job Description
Essential Job Functions
- Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies operational quality of system equipment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
- Assists in investigating and resolving complex installations and maintenance matters of significance.
- Instructs customers in the operation and maintenance of systems / equipment.
- Ensures issues are referred to the appropriate personnel / service areas for follow up, testing and troubleshooting.
- Ability to walk and stand for several hours.
- Will train the right candidate on automotive software and processes.
Basic Qualifications
Other Qualifications
Work Environment
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Infrastructure Specialist • Trenton, MI, United States
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