Site Operations Lead (m / f / d)

Job Description

Job Description

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

Our NYC lot is a key operational hub, and we're seeking a dedicated Site Operations Lead (m / f / d) to oversee daily operations, ensuring smooth and efficient bus arrivals and departures, and leading our temporary agents to deliver an exceptional customer experience.

About the Role

• Supervise the daily operations of the bus lot, ensuring safe, efficient, and timely bus arrivals and departures.
• Manage the scheduling for all staff, including temporary agents, to ensure optimal coverage and high service levels.
• Lead customer service efforts, promptly addressing and resolving passenger complaints and inquiries.
• Develop and implement strategies to improve operational efficiency and customer satisfaction.
• Train and mentor temporary agents, providing guidance and feedback to enhance performance.
• Monitor and improve lot performance, ensuring agent productivity and a high standard of service by maintaining a clean, organized, and safe environment for both employees and passengers.
• Communicate regularly with management to report on operations, staffing needs, and opportunities for improvement.

About You

Annual compensation range : $65,000.00 - $75,000.00 USD

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

To view more local benefits specific to each office location, please check out this link : Locations - Flix Career

Why Join Flix?

At Flix, you'll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.

As we continue to expand across the globe, you can make a real difference in how we work.

If you're ready to grow and lead your journey, Flix is the place for you!

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