Patient Access Liaison (Pre-Transplant / Kidney) - Detroit, MI

Product Line Master Schedule Owner

This non-exempt position will be in person working day hours at the New Center One building in Detroit, with the potential to work one day a week from home once trained. This role will function as the owner of the product line master schedule template, solely own schedule changes, collaborate with other scheduling areas (Contact Center and RPO) and be responsive to patient scheduling needs. Under general supervision, assumes responsibility for proactively understanding, managing, and reporting on the outpatient availability of all scheduled clinic resource time within a given clinical specialty, across all sites of practice. This will include acting as a centralized resource to facilitate patient access and scheduling for referring physicians, patients, and others. The responsibilities include acting as a centralized resource for the specialty across all sites of practice to ensure standardized and consistent scheduling practices, protocols, and procedures for all scheduled clinic resources. Responsibility also includes owning all departmental provider templates and ensuring consistent master schedules for all scheduled clinic resources throughout the entire service line.

Principal duties and responsibilities include : + Building, amending, and maintaining the master clinic schedule. + Creating and providing access reports to and obtaining action approval from the director and division head or chair. + Tracking utilization, lead-time, and all other access related issues. + Presenting data regularly to department (division) leadership. + Acting as a central resource for the entire specialty across all sites of outpatient practice to ensure coordinated and standardized scheduling practices, policies, and procedures. + Managing, monitoring, and tracking the physician FTE breakdown (i.e. inpatient vs. outpatient time, research, medical education, and others). + Facilitating referring physician and patient access when usual routes are not satisfactory to meet expectations or demand. + Monitoring clinician staffing and reporting to meet demand at all sites. Clinical and administrative leadership should be alerted if there will be inadequate supply of clinician clinic time to meet existing or expected patient demand. Proactive resource allocation may be required to meet demand. + Managing and monitoring physician and midlevel provider requests for clinic schedule closure or cancellation in accordance with established standards. + Ensuring all providers open and maintain a minimum clinic-scheduling horizon of "current plus three months." + Ensuring consistent physician and midlevel provider master schedule construction and maintenance. This may include maintaining standardized scheduling appointment type codes, standardized use of reserve and hold times, standardized interval lengths and appointment lengths. + Reviewing patient access metrics, dashboards, or other reports and sharing issues and learning with departmental leadership. + Preparing a variety of access reports for use by clinical and administrative leadership. + Maintaining physician scheduling protocols in collaboration with scheduling protocols with the contact center. + Demonstrating competency to schedule patient clinic appointments. + Monitoring and measuring current and past demand to best anticipate future need and meet patient expectation. + Performing other duties as assigned.

Education / experience required : + High School or G.E.D. equivalent. + Associates degree / two years or more of college is preferred. + A minimum of three (3) years of experience in a business office / healthcare environment including experience with scheduling appointments and schedule maintenance. + Analytical ability required preparing physicians' schedules is preferred. + Familiarity with computer applications in a PC and patient scheduling environment is required as well as the strong Microsoft office skills.

Additional Information : Organization : Henry Ford Hospital - Detroit Main Campus Department : Pre-Transplant - Kidney Shift : Day Job Union Code : Not Applicable