Field Service Technician
Global Machinery
Job Description
Field Service Technician Construction Equipment Dealership
Reports To
The Field Service Technician will report to the Service Manager.
Job Overview
A Field Service Technician is responsible for diagnosing, adjusting, repairing, over-hauling, and performing service maintenance on construction, forestry, and utility equipment in the field or on the jobsite.
He is also responsible for customer service including interacting with customers, taking customer calls regarding service problems on equipment, providing written service reports for warranty and customer work for proper billing, and ordering parts from the parts department to accomplish repairs in a timely fashion.
Responsibilities and Duties
- Always perform w ork in a safe manner
- Ensure proper OSHA and other relevant regulations are followed for the safety of all employees
- Operate and inspect machines or equipment to diagnose defects and ensure proper operating efficiency
- Repair and overhaul machines as required based upon diagnostic work performed
- Perform routine maintenance checks
- Assist in the demonstration of products to customers as required
- Examine parts for damage or excessive wear
- Troubleshoot hydraulic, electrical, and mechanical systems to determine cause of problems and determine most effective way to repair defects
- Capable of using test equipment such as hydraulic gauges, flow meters, electrical test meters and vacuum gauges to diagnose equipment systems
- Capable of reading and understanding service manuals including hydraulic and electrical schematics
- Capable of reading and understanding parts books and using computers to look up parts
- Capable of using computers to diagnose systems that are equipped with computer software
- Capable of communicating with customers as required to assist in solving problems over the phone, or in person, to facilitate the repair of customer units
- Ability to communicate written information on work-orders and ordering of parts
- Job duties require moving heavy objects
- Some jobs require exposure to inclement weather conditions
- Keep tools, equipment, and work area clean, organized and in good working condition
Skills and Qualifications
- High school diploma or equivalent
- Proven experience as a Field Service Technician
- Excellent customer service skills
- Problem-solving and listening skills
- Patient disposition and ability to troubleshoot and resolve machine issues
- Knowledgeable in computer applications and industry-specific software
Compensation
Hourly wage including overtime pay, based on experience and qualifications
Field Service Technician (Phoenix, Arizona)
The Field Service Engineer is a remote field-based position with daily travel to our customer locations within the assigned territory. The BD family is seeking responsible and committed people to join our team of professional Field Service Engineers for the support of the BD Medication Management so...
Engineering Technician 1 (Field Service Tech) Semiconductor - AZ
Engineering Technician 1 (Field Service Tech) Semiconductor - AZ. Escalate advanced repairs as needed, to senior level technicians. Monitor stock level of service parts and equipment to ensure adequate inventory is available for repair work. ...
Field Service Technician
Field Service Technician with a passion for providing top-notch service!. Our 16,000 employees worldwide strive for innovation and detail and ensure that each customer receives the best quality in product and service. Annual Service bonus - up to one month of pay. ...
Field Service Technician (Contractor)
With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on wh...
Field Service Technician (Fire Alarm - Level II)
Learn more information about our Field Service programhere. Contact customers to set up service. Respond to emergency service requests and take appropriate action. Oversee OPS personnel in coordination of service activities. ...
Technician/Mechanic - Field Service Response - Mesa, AZ
Technician/Mechanic - Field Service Response - Mesa, AZ. Repair, recondition, and service Caterpillar and other Empire line allied machines, systems, and components in the field. Join our group of passionate team players, committed to providing the best level of service for our clients in a rewardin...
Field Service Technician
In this dynamic role, you'll travel to customer locations, delivering invaluable service, maintenance, and seamless equipment installations in the field. By skillfully merging technical expertise with exceptional customer service, you'll guarantee optimal equipment performance and foster long-lastin...
Field Service Technician, Switchgear - Omaha
A Field Technician is responsible for assisting in start-up commissioning, integration, emergency service and troubleshooting of E+I Engineering 480VAC/15KVAC electrical switchgear, including PDU, ATS, PDC, circuit breakers, protective relays, plc, meters and other automated devices as well as mecha...
Field Service Technician
The Field Service Technician will perform both Welding and Mechanic work on equipment under the supervision of a Leadperson or Superintendent in a shop or field environment. ...
Field Service Technician
The Specialized Services team is one of the fastest growing capabilities of DEPCOM Power as more nationwide solar facilities require maintenance and repair due to natural disasters and other operational mishaps. Remediation of sites is typically self-performed by the services team with Subcontractor...